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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 14 days ago
768 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
856 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,258 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,285 views
Hi guys ! i fall in love with Itch.io ! but i love CryptoCurrencies too :) How can i add CryptoCurrencies payment ? like...
started by MahdiSML Sep 10, 2020
2 replies
346 views
So I purchased a game from the website, and I have been trying to claim the Steam key for a while now. I check every...
started by SolidSounds Sep 11, 2020
1 reply
213 views
when i try to upload my game it is showing ''loading game for the first time''. I thought after a few minutes it will bb...
started by Firoz Sep 10, 2020
3 replies
796 views
I want to put a free game on itch but i need some profit . how can i get money from my free game. thank you
started by Monish05 Sep 09, 2020
5 replies
476 views
when i go to but cover image and screen shots for my game when i but screen shots he type for my Error Access and when i...
started by Shadi-Dev Sep 08, 2020
5 replies
376 views
I sent a mail regarding this issue 7 days ago but didn't get any response. Since a month I am getting slow download spee...
started by Hybriona Labs Sep 09, 2020
1 reply
4,229 views
I got the bundle shortly after it came out. After I did, I still couldn't play any of the games - they didn't register p...
started by Ravel T Glossmoth Sep 08, 2020
3 replies
393 views
Like @voxel ( https://itch.io/t/752182/google-search-console-issues-detected ), my itch.io pages are detected with "Prod...
started by Anto80 Sep 08, 2020
449 views
No replies yet
Hello! I would like to post browser playable versions of two of my visual novels. Unfortunately, I keep getting the issu...
started by AlexisRoyce Sep 07, 2020
2 replies
373 views
straight to the point - its a unity, webgl game, it just do not start when i hit play the game. The unity's logo loading...
started by FoulSpider Aug 08, 2020
7 replies
8,062 views
Hello, I uploaded a HTML5 game from a WebGL Build in Unity. The game loads and the starting music plays, however, the ga...
started by retroauriel Sep 06, 2020
1 reply
691 views
Hello there! I am currently making a demo for my upcoming game ( Snack Tick ) which will releasing on Steam later this m...
started by V Master Sep 04, 2020
2 replies
785 views
Hello, i know this is a rather unusual subject but when i want to restart a game i thought i'd delete all the save files...
started by TheCrowMadeOFOnyx Sep 05, 2020
4 replies
423 views
I've published my first paid asset pack 3 days ago and it's still not indexed, the page can be accessed directly but it...
started by Akezhar Sep 04, 2020
3 replies
327 views
I just purchased a game, but when I tried to install it, I was unable to. Despite the game being in my library and the p...
started by cosmiccrown Sep 04, 2020
2 replies
301 views
Pretty much what it says in the title. My recently published book, Horns In The Library ( link for mods if needed, CW fo...
started by Ela Maxima Sep 04, 2020
4 replies
314 views
Yesterday I tried to play a game on my browser but the game was just a blank space. Is there anyway to fix this?
started by kewlguyteo Sep 04, 2020
3 replies
5,038 views
I'm going to integrate with stripe to build an alternative to itch.io for multiplayer games, it seems "digital services"...
started by tinspin Sep 03, 2020
2 replies
573 views
Hello I always see many games being introduced and advertised/promoted on the first page of itch-io when I open the webs...
started by APEX PHOENIX Sep 03, 2020
3 replies
1,288 views
I'm looking at selling a complete collection of all my games. When we release games in the future and I upload them, wil...
started by Long Games Sep 03, 2020
206 views
No replies yet