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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,755 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 5 days ago
536 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
827 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,056 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,245 views
My games, "The Art of Agility" and "My farm: clicker," have been indexing for a month now. The itch.io support team isn'...
started by musamorax 4 days ago
1 reply
67 views
Do you not still support direct credit card payments? It seems like a lot of stuff available for sale can only be bought...
started by MrSandwichCookies5764 8 days ago
2 replies
149 views
Hey, so my game project will be hosted here ( https://invisibleinc.itch.io/erewhon ) and I require a bit more than 1GB o...
started by Tabula Rasa Games 6 days ago
5 replies
138 views
Hello, My first project was released 7 days ago and is still not indexed. People even get the quarantine warning, despit...
started by snapmods 15 days ago
3 replies
155 views
Hi, I would like to get help from the Devs with CharPad C16 Pro clipboard functions as they seem to be partially broken...
started by PhoenixDes 6 days ago
1 reply
42 views
Will my game be restored? Or should I close and delete my page? It's been almost 50 days.
started by Kachechka 17 days ago
7 replies
282 views
for some reason when i press the download buttons nothing happens or the "thanks for downloading" page pops up but nothi...
started by mbcskm 7 days ago
3 replies
106 views
Hello! I got hacked recently and lost my itch account: https://edoweiss.itch.io/ I want to know what can be done to get...
started by edoweiss 30 days ago
6 replies
255 views
Hello, whenever im trying to upload a file via DropBox for my new project I get the following error message: " There was...
started by Tyranno 8 days ago
40 views
No replies yet
Sometimes when I open a game made with Rpgmaker MV, I can't access my save files in the game, they exist in my files but...
started by Alteranium 8 days ago
41 views
No replies yet
Incredibox - Sprunki Colorshifted but swap.sb3
started by Hack_4 from YouTube 8 days ago
2 replies
86 views
Hi. One of my games ( Forgotten Paradise ) got its page taken down because it had content that violated the rules here...
started by Void Star 14 days ago
5 replies
564 views
Hi, my game is deindexed and I've made changes accordingly. I've emailed support on 28th Aug with ticket number...
started by SweetSome Studio 17 days ago
6 replies
212 views
QuestionSpam attacks
For some time now, I've been having to ban accounts that leave spam on my game's page, with links of dubious origin. Tod...
started by Melinda2424 13 days ago
3 replies
123 views
My games are currently delisted for being awesomely adult, I decided to create demos of them. I was told FREE demos woul...
started by The Anax 9 days ago
15 replies
175 views
For some reason, itch won't let me add any images. Be it for my profile pic. Banner or background, even to this post, th...
started by akaBoss 9 days ago
56 views
No replies yet
i have been trying to contact the support over the last 2 weeks, i never get any response or any help from them, i reall...
started by Combo Bomb Games 9 days ago
4 replies
149 views
I've been told by multiple people that when they try to download my TTRPG PDF's, Itch warns them my products are malware...
started by Sqeek McDohl 9 days ago
50 views
No replies yet
Hello, First and foremost, I create adult games and I've got a few questions regarding that. I've had my games taken "of...
started by My Big Little Brother 9 days ago
4 replies
486 views
I would like to know what happened to this page? There are several games on sale, but they're no longer showing up there...
started by Feck 9 days ago
1 reply
79 views