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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,592 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 70 days ago Last page
103 replies
8,713 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
682 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,102 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,087 views
I can't find a way to update the % displayed in front of my devlog thread when I post a new update. How to do that ? Sho...
started by Coding Mojo 83 days ago
30 views
No replies yet
Hi, I've reached out to support last week about this issue of there being a typo in email I used to purchase a game on h...
started by BeazMagic 83 days ago
1 reply
91 views
Hello, I’m reaching out for some help or guidance regarding an issue I’m currently facing with my game "Five Night a...
started by FNAKCreator 83 days ago
3 replies
174 views
Hi Itch.io team, I'm uploading a game project and the build is about 3 GB. Could you please increase my upload limit? Th...
started by viptrumvua 84 days ago
1 reply
80 views
so first community post :P but i am currently trying to buy the date with death DLC (great game btw would recommend LMAO...
started by mateothecoolest 84 days ago
46 views
No replies yet
Payout ID 167261 Exactly as the title suggests, it's been stuck for almost half a year. I've reported it here and been t...
started by EOLOstudios 84 days ago
1 reply
75 views
Hi there, I’ve recently gone back to working on my game Surf Online, which I originally released a year ago. Since it'...
started by enyetsuen 84 days ago
1 reply
94 views
Hi, I have an account with my email contact@gone-pixel.com I bought a lot of assets, I need to recover. But when I try t...
started by One 4 All 86 days ago
8 replies
211 views
If I were to publish a boomer shooter, where you can see low-poly bodies of innocent adults being tortured by monsters o...
started by useless_idiot1 85 days ago
1 reply
71 views
IdeaDLC
Maybe a feature for developers to add paid DLC, and it installs it into the base game folder (assuming ur using the itch...
started by Axolotlguy Games 85 days ago
54 views
No replies yet
i downloaded killer chat like yesterday and i was able to play it then but now when i try to click on it won open. like...
started by iNeedHealing405 May 17, 2025
2 replies
152 views
Application number (279969) Hello I have made a new project but it is still not indexed as I understand it. I would like...
started by deasfulf 92 days ago
5 replies
160 views
Hello, I've easily connected my Patreon through Settings tab, but when I try to download an asset an error occurs: Also...
started by George Rahmanenko 86 days ago
51 views
No replies yet
Just what it says on the tin. I requested a payout from itch four months ago, at the start of February, and it still has...
started by Saffron Drake 86 days ago
1 reply
119 views
Locked out of my account due to 2FA – over 40 days and no support reply I opened ticket #272439 on April 20 and haven...
started by SinLab Studio 86 days ago
1 reply
97 views
Hello. I originally intended to pay $3.75, but it was mistakenly paid as $6003.75. Please refund me, thank you. My Visa...
started by GodPAYER 94 days ago
15 replies
528 views
hello! This is kinda of a desperate call for help, because for my very first game, I expected better from the initial re...
started by Ray 89 days ago
15 replies
420 views
Hi hi I'm new to itchi io so I'm not really entirely familiar about what's going on other than knowing I can play and su...
started by xeladesaulniers 87 days ago
16 replies
281 views
Hi everyone, I created a new itch.io account yesterday and I'm trying to comment on a game creator's page to ask a quest...
started by insistor 94 days ago
3 replies
278 views
Hi, when i press the Download buttom, nothing happens, it says javascript void(0), anyone knows how to fix this? (i've t...
started by AlvaroCollado 87 days ago
2 replies
99 views