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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,637 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 79 days ago Last page
149 replies
12,558 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
715 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,334 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,129 views
As the title says I've been over 100 days in review and haven't recieved a response to my ticket. There are 2 ticket ID'...
started by biobasher 89 days ago
2 replies
123 views
Hello, I submitted a support request (Ticket #280191) over 10 days ago but haven't received a response, so I’m followi...
started by Kevin Iglesias 93 days ago
4 replies
440 views
Hi all A User on Itch.io creating RPG Maker Plugins has been advertising his services for paid commission but is not pro...
started by BagheadJack 89 days ago
2 replies
117 views
Hi, I published two games on itch.io over seven months ago, but they still haven't been indexed. Here are the links to t...
started by loheroi 89 days ago
2 replies
118 views
Hi guys, I'm aware that I got locked out of my account, and whenever I put my email address in, it just says "There are...
started by PaperTunner [TEMPORARY ALT] 89 days ago
3 replies
82 views
so im trying to download games from itch but i cant, when i press the button to download nothing happens and when i try...
started by Alexjandro99 89 days ago
40 views
No replies yet
Recently for adult games, particularly ones tagged with NSFW or Adult, there's been an extremely large uptick in spam bo...
started by TheQueenSylvie~ 89 days ago
81 views
No replies yet
Hello everyone, I am facing a serious issue with unauthorized downloads on itch.io and have received absolutely no respo...
started by Hasalynx Games May 28, 2025
11 replies
435 views
Greetings, I have a question related to the withdrawal of funds. Support did not answer the previous questions, so I am...
started by Ubarefeet 90 days ago
3 replies
147 views
I have an account with my email [redacted] I bought a lot of assets, I need to login. But when I try to login, an email...
started by kara0621 92 days ago
8 replies
185 views
Linux Mint - itch.io latest client installed. I can search games. If i use the "Free" tag, many come up. If I select any...
started by JamminR May 17, 2025
1 reply
79 views
Trying to contact itch.io support has been impossible for months now. My tax info has been “on file but not validated...
started by Agastopia 96 days ago
9 replies
578 views
I was unable to access the site for five hours this morning because the site wouldn't load. What was going on? According...
started by Drillimation Systems 90 days ago
157 views
No replies yet
hi if i purchase can i use on 2 devices,,,,,i have 128gb and 512gb quest 3 models...or do i need to pay twice..???.thank...
started by gram666 90 days ago
46 views
No replies yet
Questiongoogle pay
can use google pay to buy game or key
started by barno po lugi 91 days ago
1 reply
136 views
Hello, First thing - some time ago I wrote a ticket to support. Since then no one has contacted me. Is it possible to ch...
started by Timo_UUDev 91 days ago
5 replies
272 views
This is driving me batty. My payout (167136) for $111.74 USD has been stuck "In Review" since January! I have tried to c...
started by fellhouseaudio 91 days ago
1 reply
91 views
Hey! Uploading my first web game here (made in js with vite) for some reason i get these weird errors in itch.io and my...
started by MagstarDev 92 days ago
63 views
No replies yet
Hi ! I’m working on a horror game, and a while ago I made a small edit to the game’s description — after that, my...
started by Darknesscapeee 94 days ago
10 replies
174 views
How many days can itch io process a withdrawal request? I just have it on day 4. Is this normal?
started by timirytochca93 92 days ago
1 reply
100 views