Skip to main content

Browse GamesGame JamsUpload GameBlack Friday Creator Day 2025Developer LogsCommunity
On Sale: GamesAssetsToolsTabletopComics
Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines
itch.io Community » itch.io » Questions & Support

1 Year and no recovery account because Email not received

A topic by One 4 All created Jun 03, 2025 Views: 248 Replies: 8
Viewing posts 1 to 4
One 4 All178 days ago (1 edit)

Hi,


I have an account with my email contact@gone-pixel.com

I bought a lot of assets, I need to recover.

But when I try to connect, an email is send to my address but I never get it. I try with my other account to add this email, and same thing, no email received at this email.

Please unblock this email, I contact the suppor 1 year ago and at this time nothing is done.

The email is an alias to my Outlook email, I already check, you are not in spam and you are not blocked.


Please help me :(

Best regards

Reply
No Time To PlayModerator178 days ago(+1)

So you're not receiving any e-mails from itch.io? Not even the automated replies from support?

Reply
One 4 All177 days ago

Yes nothing :(

Reply
No Time To PlayModerator177 days ago(+1)

I've let our admins know just in case.

Reply
Doster2177 days ago

I'll chime in here.  After being away for a while, I tried to log in but the system said my email or password was incorrect.  After trying a few times, I clicked on "Forgot Password" and it said it would send me an email with a link to reset the password.  But that email never came after numberous tries.

I submitted a ticket and got the response that the ticked was received to the same email address.

I tried the link where you get sent the purchases you've made to that email address and received that.  But, for some reason, I'm not getting the email for resetting my password.  It has to be an automated process, so why am I getting the email saying they received my ticket and the email listing my purchases but I'm not getting the email to reset my password?  I hope it hasn't been hacked.

I created a new account to post this.  Please help?

Reply
No Time To PlayModerator177 days ago

If you did receive the e-mail with the ticket number, please post it here like the rules say. Thanks.

Reply
Doster2177 days ago

Your request (281485) has been received and is being reviewed by our support staff.

To add additional comments, reply to this email.

Reply
No Time To PlayModerator177 days ago

Okay, I've let our admins know.

Reply
Doster2177 days ago

Thanks!

Reply
This topic has been auto-archived and can no longer be posted in because there haven't been any posts in a while.
AboutFAQBlogContact us
Copyright © 2025 itch corp · Directory · Terms · Privacy · Cookies