Payout ID 167261 Exactly as the title suggests, it's been stuck for almost half a year. I've reported it here and been told it's been sent to the admins. 
I've also emailed support a few times, but there's no reply.

Asking for assistance again, is there something we need to provide or do to process this?

I've notified our admins again. There's nothing else you can do here on the forum.