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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

10,196 topics · Next page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
2 replies
1,197 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo Sep 23, 2025
1,830 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games / jams not being visible on the site. Pleas...
started by No Time To Play Sep 17, 2024
11,357 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,787 views
Hello, I originally opened this ticket on August 4th, 2025 and have been trying to get a follow up since. I want my free...
started by Stealth 5 hours ago
1 reply
20 views
By now, I've released 19 games and one game editor. On every release I post everywhere about the new game, I'm giving aw...
started by tintwotin 2 days ago
5 replies
78 views
Hello, Sorry if the question has already has been responded, but I want to know how to submit my games for itch bundles...
started by tuitui 16 hours ago
2 replies
24 views
Hi, it has come to my attention that games could be de-index on itch, and I checked my game Fate's Masquerade cannot fin...
started by SmallSerenityStudio 14 hours ago
4 replies
59 views
it feels obtuse having to leave a comment, and a review separately. In fact several of my friends that have viewed my ga...
started by JagoTheArtist 10 hours ago
1 reply
23 views
Hello, whoever's reading this! I've been having an issue lately where when I try to comment, I get an error saying that...
started by MinixTheArtist 7 days ago
14 replies
219 views
When I launch the Cider app on Windows, I only get a blank white screen and nothing else happens. I've tried: Reinstalli...
started by Losker1 14 hours ago
12 views
No replies yet
HACE DIAS QUE ME DI CUENTA QUE TENGO PROBLEMAS PARA PUBLICAR COMENTARIOS EN CUALQUIER JUEGO QUE VEA PARA DAR MI OPINION...
started by WILLY JUGAN2 8 days ago
5 replies
79 views
I've been waiting since September 12th to receive my payout, but it's been pending this whole time. Contacting support t...
started by Just a Hobby 1 day ago
4 replies
251 views
Hello itch.io, I published the game yesterday, can you index it, the game is of high quality with everything a game shou...
started by DDJGAMES 1 day ago
3 replies
44 views
My account is backstep711. My IP is 119.197.52.199. The region is South Korea. This is not a public network, but a line...
started by backstep711 21 hours ago
19 views
No replies yet
I have a issue when using the itch app on windows 11 when i sign in i can get to my library and explore fine but when at...
started by Kieth 80 days ago Last page
44 replies
4,320 views
Hello, For the past month, all of my comments on itch.io have been stuck in the, “awaiting moderator approval” state...
started by SSM reloaded 1 day ago
6 replies
93 views
I recently added tilesets to my asset pack so I changed a tag. but I noticed my asset pack disappeared when I was browsi...
started by Marinesosa 1 day ago
1 reply
31 views
Dont know what has changed but i cant leave comment or pics of issues of mods like i was able to before i leave a commen...
started by Zx6ram 1 day ago
1 reply
29 views
Hello, if I wanted to make a paid game with a budget and a Steam release, where should I get my start in funding? I’m...
started by Sam Hadding Games 14 days ago
11 replies
144 views
I never get that many downloads, specially on games I haven't updated for more than a year. Which is fine and expected...
started by Adeel Tariq 6 days ago
13 replies
329 views
I just got CSS access and I’m pretty excited to add my own styling to my pages. What is the general way custom CSS is...
started by Polaris Space 2 days ago
3 replies
89 views
Do you keep older versions on your project page? Are there personal or studio guidelines you follow when uploading a new...
started by A Fals Fiction 1 day ago
1 reply
35 views
I just noticed that the itch.io game widgets on my website aren't working, and Firefox blames itch.io. Exact error messa...
started by Eldwood 5 days ago
4 replies
63 views