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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

10,345 topics · Next page
Topic
Last post
This is a curated list of topics that answer various questions people had over time, collected in one place so they'll b...
started by No Time To Play 17 days ago
286 views
No replies yet
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo Sep 23, 2025
2,146 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games / jams not being visible on the site. Pleas...
started by No Time To Play Sep 17, 2024
12,139 views
No replies yet
I'm so damn tired of waiting for any response. This is the automated email I got: Your request (330046) has been receive...
started by reFLEX64 5 days ago
3 replies
82 views
I’m trying to embed my game into my site via https://itch.io/embed-upload/16380209?color=000000. The embedding part wo...
started by Ed 4 hours ago
9 views
No replies yet
I have a issue when using the itch app on windows 11 when i sign in i can get to my library and explore fine but when at...
started by Kieth Oct 17, 2025 Last page
59 replies
6,982 views
Here is the issue So... Out of nowhere i am getting this message, and all my comments are normal. And do not got against...
started by Trejon 92 days ago
30 replies
925 views
Yesterday I suddenly found that all my comments/replies trigger "Awaiting moderator approval", even commenting on my own...
started by MartianMangaka 72 days ago
7 replies
295 views
Edit: the answer is no. I tested it with two friends, results below! I’m very grateful for the help of two friends who...
started by TJ Trewin ◼ pixel artist 24 days ago
8 replies
398 views
Not sure what's going on here. I clicked on the orange link below my username.
started by koo_koo 3 days ago
2 replies
42 views
So out of the blue I'm unable to comment anymore being Stuck on "awaiting moderator approval" it's been a week now and I...
started by Deleted Account 53 days ago
30 replies
529 views
Itch io, upload gif still not working? My file is GIF and once it upload it stays in image please if there's a moda here...
started by Charles Pixel 16 days ago
1 reply
44 views
Hello. As evident from the title, my game has not been indexed after about 40 days of being released, despite having a g...
started by expandev 13 days ago
2 replies
69 views
Gentlemen, I have a question. If I link to the ITCH.IO page, won't minors see the porn as well as the mods? I don't want...
started by Lonely-Visual 1 day ago
6 replies
67 views
AYUDA POR FAVOR. GRACIAS. EL JUEGO ES FATAL MIDNIGHT
started by MishellGomez 1 day ago
12 views
No replies yet
I can not find my page or projects in the Itch io search, even though those are indexed by Google and Bing. What is the...
started by YaMiRe 1 day ago
34 views
No replies yet
I am reaching out regarding https://rebabi.itch.io/medieval-full , which was published 7 days ago. Despite following all...
started by rebabi 1 day ago
11 views
No replies yet
Can someome help with this, its been a while and ive posted my game and basically it wont show, If i open a icognito tab...
started by ScratchedMirror 1 day ago
14 views
No replies yet
Having a strange issue where any Gif I try to post isn't being properly animated. I've tried to upload them on 2 diffire...
started by Phantom Cooper Sep 30, 2025 Last page
110 replies
8,381 views
Hello! The widgets for various games I made suddenly stopped working on my website. I didn't change anything in my confi...
started by louve 22 days ago
4 replies
90 views
Love this sight. However, the options in the top right corner interfere with so many games. Could you add a button to hi...
started by CovertGooner 1 day ago
11 views
No replies yet
I have updated a bundle I have made to include new items. However, I've received a message from someone who purchased th...
started by RefresherTowel 5 days ago
1 reply
59 views
I was trying to publish my first game, but the screen interface keeps malfunctioning. Every time I try to change the pri...
started by Multiversefics 1 day ago
17 views
No replies yet