I have a issue when using the itch app on windows 11 when i sign in i can get to my library and explore fine but when attempting to search games by genrea i get stuck in a cloudfare verify you are human loop. I have uninstalled and reinstalled, updated my pc , and enabled mfa but this issue persist on app. i do not have a vpn nor am i using https proxy on the app. I also cleared my browsing data and cookies on the app to no effect.

It should be resolved now, BUT… as of today (October 19th, 2025) we are still being DDOS attacked so the firewall may go up and down as we mitigate. This may temporarily interrupt your ability to view the affected pages through the app. Sorry for the inconvenience, you’ll have to try again later.

I have this issue as well. I am on a Windows 10 desktop and every time I try to browse by anything it takes me to a CloudFlare page to check that I am human. When I click the button to confirm that I am, indeed, a human, it loads then starts refreshing the page rapidly before asking me to check the box again. This only happens on the app and not the website version. I have tried with and without a VPN just to see if that made any difference (it did not). I turned off my anti-virus and it still does not let me pass the verification on the app.

Same here! It's quite annoying and I don't know what to do.

This is also happening to me, I even logged in again to to the verification and it stills asks for it.

Hi,
I've emailed the itch support team and asked them to reply directly to this forum. 
I've got the same issue too!
In the meantime, access itch from your web browser.  https://itch.io/login
Cheers, Tish.
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Sent to support@itch.io on October 18th 2025.  

Hi Itch support team,

Can you respond to this forum about how to pass the human verify CloudFlare process on the itch app?

https://itch.io/t/5432728/itch-app-stuck-in-verify-loop

When I select the CloudFlare checkbox yes "Verify I'm human",

• Expect:  I expect to move onto the next task where I'm prompted to enter my username and password
• Actual:  Stuck in endless loop.  The CloudFlare green dot "Verifying" status circle spins around, but nothing happens.  The Verify you're human checkbox appears again like Groundhog day.  

From my firefox browser version of itch, there's no issues.  Browser itch is fine as I can logout and login again from a different itch account with zero problems.  The itch app version is where I'm encountering issues.  

I've researched and found this reddit forum:

https://www.reddit.com/r/CloudFlare/comments/1cx0pem/infinite_loop_of_verify_you_are_human_tests/

But even with deleting all cookies, browser history, clearing cache etc, I still cannot access the itch app.  I'm blocked with my game dev activity, which is frustrating.  

Can you post steps to resolution as soon as possible?

Thank you very much!

Kind regards, 

Tish.  

I've got the same issue

This has been my problem lately too!