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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 12 days ago
667 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
847 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,202 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,281 views
Hi guys! How do I share the games I've written music for on my profile page? Is there a way for the games to appear them...
started by Taylor Kirkwood Sep 20, 2020
1 reply
224 views
Hello. So, the bundle Bundle for Racial Justice and Equality has been released for two months already and since then, su...
started by tribaljet Aug 14, 2020
2 replies
323 views
Hi all! Thanks in advance for the help. So, I am trying to connect my YouTube account under MISC in Account Settings and...
started by jellytempo Aug 04, 2020
1 reply
975 views
how to make the game playable directly in the browser?
started by Vairus004 Sep 19, 2020
2 replies
448 views
I like to keep a backup of any DRM free games on a local drive, less because I intend to play every single one of them...
started by alkafrazin Sep 19, 2020
1 reply
890 views
Hi, i received donations from my game, also i already put my PayPal and my payout mode is "direct for you ", now i don't...
started by BYRgames Sep 15, 2020
9 replies
4,507 views
Hi, I've been trying to create a post to pomote a sale of my assets but when I try to send it I receive a message "Your...
started by Tiago Dela Savia Sep 18, 2020
1 reply
1,104 views
When someone click on my link it shows "error 404 not found", do u know the reason? When i click on it the link works we...
started by Dadezana Sep 18, 2020
4 replies
1,979 views
I am using the DragonBones made by akashics in my project together with the Visustella plug-in for compatibility with Dr...
started by BlackStaR Sep 18, 2020
1 reply
324 views
It was almost three days since I published a paid game and it's not indexed on the search bar! I had read that it usuall...
started by DoctorHummer Sep 17, 2020
6 replies
901 views
Hello, The team I work on has been planning for the past year and a half to add a higher price tier to our game. Price t...
started by steakpinball Sep 17, 2020
173 views
No replies yet
Hi guys. I am making a html5 game and I want to get user's itch.io profile and use it on my game. Is there a way? Help m...
started by raspisanie Sep 17, 2020
2 replies
470 views
I am new to this website but I can’t see any tumbler image on the listings ? Is it the certificate expired ?
started by gsel17 Sep 14, 2020
8 replies
395 views
So, let's say you sell a game, 100 people download it and you want to send an email to notify them that a sequel's out-...
started by Krunchy Fried Games Sep 16, 2020
2 replies
337 views
I know I can upload different downloadable versions of the game. But I also want to make different web versions playable...
started by SacrificerXY Sep 16, 2020
1 reply
386 views
I have setup a project https://shepherdgames.itch.io/tictactoec3 . I made it free but I have given a price to the downlo...
started by Shepherd Games Sep 15, 2020
4 replies
305 views
I can't download anything and the message "Cannot read property ‘build’ of undefined" keeps popping up. help???
started by soulicore Sep 06, 2020
3 replies
1,608 views
It is possible to create a loop when clicking: "take me to a random game." See screenshot:
started by Jael137 Sep 14, 2020
2 replies
268 views
Can't find my game after release! (but its ok with my previous game)
started by pickle_drugs Sep 07, 2020
3 replies
385 views
Hi, I don't see the option to rate the game on my game page. I have checked the Interact settings and already enabled th...
started by Shepherd Games Sep 13, 2020
6 replies
726 views