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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 13 days ago
694 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
851 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,232 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,283 views
Just spent a few minutes trying to figure out why the web player wasn't finding index.html on the latest version of my g...
started by Aezart Sep 13, 2020
6 replies
843 views
Hi, I've been trying to reach the support team trough the email provided to such things. It's being three days since I s...
started by Mag017 Sep 08, 2020
2 replies
483 views
So, if you go to my profile page you'll see that I have a visual novel. My profile page is supposed to look something li...
started by The Akumatizer Sep 12, 2020
4 replies
683 views
Help i want to public a game and he send me this... Publicado - "borrador" esperado, "publicado" o "restringido" ...
started by Zelaau Entertainment Sep 11, 2020
2 replies
362 views
I was looking at my analytics today and noticed that I had a large number of views on something that isn't one of my gam...
started by joshomaton Sep 11, 2020
2 replies
309 views
Hi, I noticed that a game I had for quite some time is suddenly missing from my library and it also is no longer availab...
started by vaultdweller Sep 09, 2020
5 replies
2,678 views
Hi guys ! i fall in love with Itch.io ! but i love CryptoCurrencies too :) How can i add CryptoCurrencies payment ? like...
started by MahdiSML Sep 10, 2020
2 replies
344 views
So I purchased a game from the website, and I have been trying to claim the Steam key for a while now. I check every...
started by SolidSounds Sep 11, 2020
1 reply
212 views
when i try to upload my game it is showing ''loading game for the first time''. I thought after a few minutes it will bb...
started by Firoz Sep 10, 2020
3 replies
794 views
I want to put a free game on itch but i need some profit . how can i get money from my free game. thank you
started by Monish05 Sep 09, 2020
5 replies
475 views
when i go to but cover image and screen shots for my game when i but screen shots he type for my Error Access and when i...
started by Shadi-Dev Sep 08, 2020
5 replies
375 views
I sent a mail regarding this issue 7 days ago but didn't get any response. Since a month I am getting slow download spee...
started by Hybriona Labs Sep 09, 2020
1 reply
4,228 views
I got the bundle shortly after it came out. After I did, I still couldn't play any of the games - they didn't register p...
started by Ravel T Glossmoth Sep 08, 2020
3 replies
391 views
Like @voxel ( https://itch.io/t/752182/google-search-console-issues-detected ), my itch.io pages are detected with "Prod...
started by Anto80 Sep 08, 2020
448 views
No replies yet
Hello! I would like to post browser playable versions of two of my visual novels. Unfortunately, I keep getting the issu...
started by AlexisRoyce Sep 07, 2020
2 replies
372 views
straight to the point - its a unity, webgl game, it just do not start when i hit play the game. The unity's logo loading...
started by FoulSpider Aug 08, 2020
7 replies
8,060 views
Hello, I uploaded a HTML5 game from a WebGL Build in Unity. The game loads and the starting music plays, however, the ga...
started by retroauriel Sep 06, 2020
1 reply
690 views
Hello there! I am currently making a demo for my upcoming game ( Snack Tick ) which will releasing on Steam later this m...
started by V Master Sep 04, 2020
2 replies
781 views
Hello, i know this is a rather unusual subject but when i want to restart a game i thought i'd delete all the save files...
started by TheCrowMadeOFOnyx Sep 05, 2020
4 replies
422 views
I've published my first paid asset pack 3 days ago and it's still not indexed, the page can be accessed directly but it...
started by Akezhar Sep 04, 2020
3 replies
326 views