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My game isn't showing up at all

A topic by The Akumatizer created Sep 12, 2020 Views: 576 Replies: 4
Viewing posts 1 to 3

So, if you go to my profile page you'll see that I have a visual novel. My profile page is supposed to look something like this:

Profile Page

Not sure why it's not showing
However when you click on it, all you're able to see is my Visual Novel. This holds several issues. First, while I could try to send a direct link, that only works for my Visual Novel for some reason. Here. I'll show you.

https://the-akumatizer.itch.io/deyrnas-tywyllwch (link to my Visual Novel)

https://the-akumatizer.itch.io/goleunir-byd (link to my RPG)

I am not sure why this is the case. Both of them are published and both are currently in development and yet only one of them can even be found via a direct link.

Here's what the page for my RPG should look like:

Missing RPG page
Updating has no affect on this missing page
If anyone can help me here, that would be much appreciated.

TLDR: A game I've published isn't showing up and more importantly this applies even when a direct link is offered.

Moderator(+1)

I can't even reach your profile page, likely because you don't have any profile information, so it's not shown at all to other people except you. And Goleuni'r Byd - Disk 1 is marked as suspended. I don't even know what that means. Never seen it before. Please contact support to resolve the situation.

(1 edit)

Thanks for telling me that. I guess simply providing links to my products isn't enough. Whatever I have on my profile page probably doesn't count as profile information I guess. I'll be sure to contact the support team to resolve this issue.


Edit* Oh yeah. I should probably clarify that even if I were to provide a direct link to my profile page, you would still see I only have 1 game out. Of course it would be more helpful if I didn't have to provide a direct link. Like if I were to click on your username I could see the products you've created. I'm not sure if I can find your profile page using the search options but I know for sure mine can't be found via the search engine.

https://itch.io/profile/the-akumatizer

...Unless you meant even by clicking on my username you still couldn't get to my profile page which is weird since I tested it on an incognito tab to see how others would see my page let alone reach it. Either way that's not very convenient. 

I have a similar thing, my game (Democracy 4) doesn't seem to show up anywhere in the store, even by search, but its set up with a widget and selling ok :D

Moderator(+2)

And I almost missed this because you posted in an existing topic instead of starting your own like we ask everyone to do. Moreover, if you had started a new topic, you'd have been pointed twice at the Search & Browse FAQ. Which among other things explains that games with a minimum price, especially if it's your first time selling on Itch, have to be seen by an admin before being indexed.

Now, normally that takes a day, day and a half, but over the weekend things slow down. Please wait for another 24h.

This topic has been auto-archived and can no longer be posted in because there haven't been any posts in a while.