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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

10,096 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
1,074 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 81 days ago
1,640 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games / jams not being visible on the site. Pleas...
started by No Time To Play Sep 17, 2024
10,862 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,662 views
I did some basic optimizations and reduced my file size tremendously. The file limit is supposed to be 500mb with no ind...
started by aaronbilliot 6 days ago
4 replies
78 views
I think thanks are due, since I also complained ^^ Since I'm new & had external links, my game/demo was quarantined. Whi...
started by Arne Brandt 6 days ago
59 views
No replies yet
Noticed is there a bug happening currently where uploading gifs into the game page descriptions no longer work anymore?...
started by Pontax 7 days ago
1 reply
73 views
I'm pretty much desperate at this point because I don't know why this is happening but I've been stuck trying to log in...
started by Feanixx 33 days ago Last page
28 replies
1,329 views
I can't see my page i can't search it, moderator reply to my recent post I already read the FAQ it didnt help me, I only...
started by charlesstupidd 7 days ago
3 replies
60 views
i want to delete a collection but when i got to manage collection it says it cant find any specificly it says we cant fi...
started by athenadnd5 7 days ago
36 views
No replies yet
It's been 17 days and my money still hasn't been deposited into my account because you're taking too long. I want my mon...
started by Black Ninja 7 days ago
1 reply
46 views
Hey everyone, I recently released a short horror game on itch.io, but after 34 days it still has almost no views, no sea...
started by Saad Studio 7 days ago
1 reply
50 views
All downloads on https://broth.itch.ovh are broken. This means that the steps to install butler here: https://itch.io/do...
started by owenisred 88 days ago
3 replies
309 views
I don't look around very much on this site except for browsing categories, but I'm having a really hard time trying to s...
started by TherronKeen 11 days ago
8 replies
114 views
The domain broth.itch.ovh doesn't appear to be responding. This prevents people from downloading `butler` and breaks som...
started by Maaack 8 days ago
3 replies
75 views
Hello there. Good evening. I already sent an email for itch.io support, but nobody has replied yet. I can't find my game...
started by badmedicinegames 9 days ago
4 replies
106 views
Hi all, My game (a physical, print and play board game) is at 978 downloads on my dashboard - the game consists of about...
started by CK_Watt 8 days ago
2 replies
72 views
As per title. My game seemingly satisfies all requirements, yet it's not indexed. I wrote to the staff many months ago b...
started by andreamonaco 8 days ago
3 replies
72 views
QuestionPayment
For some reason it won’t let me pay with my card? I dont want to use PayPal because its untrustworthy can you please f...
started by miffy7706 8 days ago
1 reply
134 views
Hey there, everyone! 👋 I’ve been having a big issue that’s preventing me from updating my old asset pages or uplo...
started by Aymen B 40 days ago
6 replies
247 views
I literally can’t login in my itch app it always says Server error: HTTP 403 Forbidden for /login Doesn’t change if...
started by That_Guy135 36 days ago
2 replies
181 views
so I thought games with sexual violence weren't allowed to sell on itch.io,but how is "the price of flesh" allowed? I me...
started by beefyukes 9 days ago
7 replies
158 views
Out of curiosity, I filtered the Visual Novel genre by AI-generated. Many of the games that popped up have art that does...
started by storycircle 10 days ago
6 replies
132 views
Hi, I wanted to ask how long it usually takes on itch.io until a published game is indexed and can be found in "Most rec...
started by Color Party 10 days ago
2 replies
65 views