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GIFs Not Animating on Project Pages — Anyone Else Seeing This?

A topic by Aymen B created 41 days ago Views: 250 Replies: 6
Viewing posts 1 to 2

Hey there, everyone! 👋

I’ve been having a big issue that’s preventing me from updating my old asset pages or uploading new ones, and I wanted to see if other devs are dealing with the same thing or got a response from support.

All GIFs on my asset pages have stopped animating — even older ones that used to work fine. Only a few pages across the store still seem to display animated banners or previews properly.

Here’s what I’ve noticed:

• They only play when opened in the image preview.
• The issue appears across desktop, mobile, and multiple browsers.
• GIFs embedded directly in the description still animate fine.
• File sizes and dimensions are all within normal limits (<3 MB).

I contacted Itch support about 20 days ago, but haven’t heard back yet. This issue’s really holding me back from updating or uploading new packs. Has anyone else run into this or found a fix? Maybe I'm missing something, or someone has already resolved the problem?

Thank you in advance for any response! 🙏
Moderator

Yes, there's at least one ongoing discussion about it on the front page of this category.

Hey there friend! thank you for letting me know about the ongoing discussion. I've checked it already, but no sign of any updates on the issue specifically, do you have any resources or advice on how to solve this?

Since many people on the store seem to have their GIFs working, I was wondering if there is a fix to the issue that I haven't found yet. Contacting support is of no help, as they haven't replied to me in months :((( 

Moderator

I don't know any more than that, and see the rules of this category re: support response times.

Thank you for the quick reply! i will check it out :)) 

Posters in the ongoing discussion threads [1] [2] about this issue have been consistently ignored by moderators/staff for almost two months as the issue continues to persist though… Some sort of update or explanation or even acknowledgement of the ongoing issue would go a long way to help us plan and manage our expectations.

absolutely, there's really no update at all on a problem that troubles and hinders the work of so many creators in the platform, I know it's not easy for them, but still, with that kind of issue that can impact the work and plans of so many asset creators i would at least assume they would update us on any progress but support has been radio silent for 2 months now. 

I'm currently finding myself having to postpone the upload and update of my asset packs for 2 months now, i guess i'm just going to start uploading even when GIFs are still broken  :(((