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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

10,122 topics · Next page · Previous page · First page
Topic
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Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
1,115 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 88 days ago
1,719 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games / jams not being visible on the site. Pleas...
started by No Time To Play Sep 17, 2024
11,029 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,706 views
so I thought games with sexual violence weren't allowed to sell on itch.io,but how is "the price of flesh" allowed? I me...
started by beefyukes 17 days ago
7 replies
172 views
Out of curiosity, I filtered the Visual Novel genre by AI-generated. Many of the games that popped up have art that does...
started by storycircle 17 days ago
6 replies
158 views
Hi, I wanted to ask how long it usually takes on itch.io until a published game is indexed and can be found in "Most rec...
started by Color Party 17 days ago
2 replies
81 views
If I get payment for my own game and have some $ on my Gross Revenue, can I just use it to directly buy a game from othe...
started by Adeptus7 17 days ago
2 replies
89 views
I can’t use RSS feeds (e.g. https://itch.io/games/top-rated/last-7-days.xml ) with my RSS Feeder anymore because Cloud...
started by bkhtrv 17 days ago
53 views
No replies yet
I'm trying to set up a build pipeline to push builds to itch but I can't seem to get to log in to butler.... I'm on Wind...
started by Sharkbomb Studios 17 days ago
1 reply
67 views
Hi everyone, im da guy that asked for aethel (even if is abandoned now) many months ago. i have officialy 13 years now...
started by Fucu99 17 days ago
5 replies
84 views
quisiera pedir un reembolso del juego roxy dream mansion porfavor
started by eltacodriloo 18 days ago
1 reply
65 views
Hi! So I recently (8 days ago) published a game (Blue Princess) and a devlog post about its release, but no matter how h...
started by GoodGuyGames 19 days ago
16 replies
211 views
Hello, I'm Winterchill, developer of Hot Moves – my first published game. It was published more than two months ago an...
started by Winterchill 19 days ago
2 replies
103 views
I've been refreshing waiting for like three days now lol and im starting to think its just not gonna happen :(
started by mysteriocriaturo 26 days ago
2 replies
150 views
Hi, my game is suddenly receiving multiple 1-star ratings from accounts created minutes ago. https://zealxy.itch.io/till...
started by Zeal 20 days ago
27 replies
345 views
It has been nearly one month and my nsfw game still remains deindexed. In the past, updates to my game caused it to be d...
started by NecwaiWorks 50 days ago
4 replies
220 views
I'm seeing some posts saying that games weren't actually taken down or banned and that no one brought forth proof of oth...
started by BondageBunny 22 days ago
5 replies
313 views
The link for the 2015 VAT moss regulations for the EU in the pop-up when purchasing that says : "Due to 2015 VAT MOSS re...
started by LovellGames 19 days ago
40 views
No replies yet
I recently made a blog post announcing my project, Teryndor Caelorn's Quest, but it's not showing up in the 'Recent Anno...
started by JDRoods 20 days ago
10 replies
129 views
i was planning to make a multiplayer game but what are the rules about homepage url of oauth, first of all, i dont have...
started by ozn1911 21 days ago
3 replies
117 views
I did have alot of idea and i want to make my own game but i will just burn out after a while if i dont see a progress...
started by Emeraldyz 19 days ago
4 replies
89 views
My game is stuck on the loading for the first time and it’s been a long time now and it’s just a Scratch game packag...
started by Bugs+ 19 days ago
2 replies
39 views
I have two collections that I would like to merge (in other words, move all items to one and delete the other). Is there...
started by lupinevendetta 20 days ago
24 views
No replies yet