Hi, my game is suddenly receiving multiple 1-star ratings from accounts created minutes ago.
https://zealxy.itch.io/till-checkout-do-us-part
This looks like rating bombing. Can staff review and remove fraudulent ratings?
I already reported those ratings, but I don't know the process cause it's my first time going through it
To be honest, I haven't encountered this. Despite the fact that we were almost in the top rankings, my rating doesn't change - it neither increases nor decreases. In fact, the CTC is 1% per 5k impressions. I would recommend taking a closer look to a "Graph by day". It can give you more information: 
I have no clue, my game blew up on YouTube and itch. It was on number 2 in popular charts, they made it drop to 9th. Now itch will think I am behind it somehow?? All my traffic was organic and for proof you can check my game out on youtube.
Looks like someone trying reach top of charts by dirty methods. I think admins have logs of actions (idk how structurised it on itch.io databases, but it must contain information about actions), where they can check IPs of users. It's one of the working methods to protect the platform. By the way, cloudflare protection must triggering on first page that user open to protect projects, but it protect only by manual search, not direct links
Relax man. I think admins of platform already noticed about this problem. I know you're panicking, but it's all right - everything will be fine
What issue?
Scroll down further. Your game even appears in the suggestion box, when you type. Also in tags. If you use the horror tags, there are many games in there that are also popular.
And bad publicity is still publicity. If they deleted fake ratings your game's apparant popularity might have been newly calculated and was adjusted. If they newly calculate such things, it might also take a while till the averages are correct again. I have no clue how they do it. But I do know that they do not simply count views and that the ranking is not straightforward. There even is a bonus for new games that skews ranking.
The game is still on page 1 here https://itch.io/games/last-7-days
Admins have a red tag saying admin. Moderators have a blue tag saying moderator.
I am a user.
And I am telling you, your game is still visible, still searchable and still appears in tags. And it is still "in the popular charts". Whatever that means. Because ALL games that are indexed, absolutely all of them are in the popular chart. That's what indexed means. https://itch.io/games is a list of all indexed games.
It is not at place 3 anymore. Btw, it was at place 4 when I looked. That list is volatile and it is weekend. Many people play. And the more viral the fame, the volatile I would guess.
This here https://itch.io/games/last-7-days has 4000 games. Your's is currently in the top 36 of those 4000.
Type c h e in the search box. The suggestions there only account for like the most popular 1% of games.
Delisted has a meaning. It means removed from a list. The "popular games page" is a list of all indexed games.
Your game is on that list. It is indexed.
If your game was downvoted by illicit means (fake accounts), evidence of those fakes might be more apparant now. Maybe report them again.
In my opinion, Itch needs to a) believe that the ratings are fake and b) have time to remove them. And b can result in them losing track of the issue because of all the other bad things happening.
