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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,754 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 5 days ago
522 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
826 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,046 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,245 views
I posted a few comments in the game duo by bravetoast and it has been a while and I still have not seen my comments it s...
started by wither_rose230 15 days ago
2 replies
137 views
I want to rate this game here: https://alinawarriors.itch.io/bloodscar 's-life but it wont show up. I am on mobile if th...
started by Icelight 61 days ago
5 replies
197 views
Hi, I've now had two instances where two different users have tried to comment or make a post on my tool's page, but ins...
started by Godnoken 14 days ago
98 views
No replies yet
I'm so tired of banning people on the comments spamming +18 links or literaly posting "Hey guys check the new update her...
started by Coolom Games 20 days ago
3 replies
332 views
я хочу выложить игру, но не хочу парится с butler
started by PrototypeRage 14 days ago
21 views
No replies yet
Hello, I put in a ticket to get my game reindexed after it was incorrectly shadow-banned along with the NSFW content, it...
started by Stealth 26 days ago
6 replies
238 views
Hi! So today i tried to build a WebGL Unity build of my game (The Rogue of Nexus), it contains the index file, it has be...
started by Tenkarider 17 days ago
6 replies
232 views
My friend gifted me a $15 patreon subscription from the author MrDrNose, connected the patreon to Itch, but I get the er...
started by AttentionDGR 15 days ago
1 reply
66 views
Hi! Few days ago i realized the implications of being indexed, since i din't knew the meaning of it... i noticed the pub...
started by Tenkarider 16 days ago
2 replies
144 views
I'm working on a fan game with the current working title of Project Agira. I wanted to reach out to the community and us...
started by Project Agira 15 days ago
31 views
No replies yet
Hi All! Researching any gamification methods/games that were used to promote: Transport sustainability-related topics li...
started by Kiberjack 16 days ago
45 views
No replies yet
After two weeks, I had filed a support ticket to index my project, Debris ( https://reverie-requiem.itch.io/debris ). Ho...
started by Reverie Requiem 16 days ago
3 replies
110 views
Hello! I apologize for the inconvenience. I published my game three weeks ago, but it still hasn't been indexed and does...
started by Golden Sunshine Games 16 days ago
1 reply
79 views
Hi, my name is Yousif. I releaed my game The Last Stop on itch.io about a week ago: https://you-games.itch.io/the-last-s...
started by you games 16 days ago
1 reply
78 views
I have one payout that has been in review for 20 days and another that's been in review for 7 days. I'm starting to fear...
started by strongerbonds 17 days ago
1 reply
91 views
Di
started by tiziylua-coder 17 days ago
1 reply
49 views
idk why my games( https://thefarentt.itch.io/the-brutality-of-cellar) is not indexed and show on search and list i hope...
started by farentt 17 days ago
2 replies
71 views
Hi, I'm sorry to bother you, but I don't understand why my game is still not visible in the search results. I understand...
started by LorenzoCiffo 49 days ago
21 replies
409 views
Hi, my game [ https://brimddy.itch.io/mansion-days ] has not been indexed for 5 days already. My account is about a year...
started by Brim 18 days ago
1 reply
133 views
Hi everyone, I’m new to Itch and just released my very first game. I was wondering if other developers could share the...
started by Prohinix 21 days ago
6 replies
317 views