Skip to main content

On Sale: GamesAssetsToolsTabletopComics
Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Questions & Support

New topic
10.1k
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

10,129 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
1,129 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 90 days ago
1,729 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games / jams not being visible on the site. Pleas...
started by No Time To Play Sep 17, 2024
11,067 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,723 views
Hey uhm, while i'm also waiting longer then usual for my payout this isn't directly about that, not completely at least...
started by reiko-samaa Aug 30, 2025
3 replies
295 views
I'd like to submit my own game ideas, how can I do that?
started by nemesislivezx Aug 30, 2025
3 replies
148 views
I found madoromiS2 the game had a malware. I initially got a bluescreen and my pc restarted. i went to look in comondo a...
started by ragstal Aug 29, 2025
2 replies
303 views
Hi there! I'm just starting out here on itch.io and I need to select my payment method. It looks like the one that would...
started by Inbar Koren Aug 28, 2025
5 replies
843 views
Hi, I'm participating in a gamejam and I submitted my game, APE ESCAPE BACK TO THE PAST, but people are going to play it...
started by Zymeiron Aug 29, 2025
82 views
No replies yet
i tried downloading some games, but when i click the download button and wait the download wont start no matter what, tr...
started by Jonandircrack1 Aug 16, 2025
3 replies
201 views
Game link: https://velan1gt.itch.io/rehabilitation-protocol I wouldn't write this, but it's not the first time. I don't...
started by Velan Aug 24, 2025
5 replies
276 views
Пишет соединение сброшено html-classic.itch.zone . и при проверке сервера не...
started by Nubras Aug 19, 2025
14 replies
3,115 views
Hi Itch mods, I'm talking about the filesize limit once the browser-playable game is uploaded, previewed, and your syste...
started by Studio Paper Waifu Aug 28, 2025
2 replies
240 views
A few days ago, the website has stopped working for most users in Pakistan (Both Chrome and Firefox). I encountered this...
started by Variable Aug 06, 2025
7 replies
459 views
My first game, "Gaia AI Clicker," performed well and appeared in the "new & popular" section shortly after release. Howe...
started by Zyrean Aug 26, 2025
2 replies
191 views
Hello. My 2 payouts with paypal are stuck in limbo. One is at 30 days now, the other at over 10 days. Asked the support...
started by MiaQc Aug 25, 2025
1 reply
158 views
Hey, sorry if it’s the wrong category, but I’ve been trying to submerge myself in online communities about game deve...
started by sixtyfouroftheclock Aug 25, 2025
3 replies
257 views
I was downloading some games, and when I came back for others hours later, suddenly after pressing the download button...
started by Ofihombre Aug 23, 2025
4 replies
603 views
irl i found the reason for it in the execution order when itch auto starts it actually t he auto start is set up to the...
started by AZ_king_creator_0912 Aug 25, 2025
59 views
No replies yet
I've a developed a tool Tabby Context for customizing the context menus in Unity which I've published in the asset store...
started by tabby-studios Aug 25, 2025
1 reply
92 views
Just spotted a newly created account posting a suspicious link to a supposed "last update" in many games' comments. It s...
started by moni Aug 24, 2025
1 reply
192 views
While I was trying to set up butler, I ran into this issue of butler not being recognized as a command while trying to r...
started by Hoiby Aug 23, 2025
2 replies
160 views
I'm new to linux so i don't really know how to install things on the pi. Here's what the code I used: cd Downloads chmod...
started by AxleIsSleepy Aug 24, 2025
1 reply
95 views
Hello, I recently published my game on itch.io. The game is set to Public & Listed , but it does not appear when I searc...
started by C0rn_Soup Aug 24, 2025
2 replies
151 views