Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Questions & Support

New topic
10k
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

10,019 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
997 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 63 days ago
1,462 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,475 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,578 views
Hey! I'm making a game jam, and I was wondering if I can give the jam page a custom favicon. I have custom css for the j...
started by RetroFlock Jul 09, 2025
78 views
No replies yet
Some of the interface text elements show up as just placeholder 3 dots "..." preventing me from editing the project. Scr...
started by Jacqueling Jul 08, 2025
2 replies
93 views
I tried pushing a new build to window-beta channel. The status has been on 'processing' for hours. I tried pushing to a...
started by Tristan559 Jul 08, 2025
1 reply
66 views
Hye everyone, As asked in the title, I would like to buy an element from a bundle to see what it is worth. If I do this...
started by megablast2 Jul 08, 2025
2 replies
125 views
I'm trying to upload a game but some of the options are just dots instead of the regular text ^ this is what it looks li...
started by BaglMan Jul 08, 2025
5 replies
179 views
I published my first ever game on Itch Io on 25th June, 2025 Info on the game: Locked Together It is a solo adventure an...
started by LightAxis Jul 07, 2025
6 replies
144 views
I have “Automatically start on page load” enabled on all of my uploaded projects. But all of them still has the “R...
started by QuietGodot Jul 07, 2025
3 replies
220 views
Hey folks! I’m working on an app/game idea that’s kind of like a digital companion — someone who keeps you company...
started by Devon Jul 08, 2025
60 views
No replies yet
Hey, when I give out gifted Patreon tiers the user can't get a key from Itch. The error message says "We had some troubl...
started by Session Syndicate Jul 07, 2025
96 views
No replies yet
Heyla! So I made a game for the virtual platform called Second Life. I want to make people aware that the game exists an...
started by Opalin Hubay Pickens Jul 07, 2025
2 replies
137 views
Hello. We organized small internal game jam in our company - https://itch.io/jam/ratjam-2025 (Unlisted) and after voting...
started by hubacekjakub Jul 07, 2025
3 replies
143 views
I made this game: https://tekkerskillet.itch.io/bonk-game Some people are loading it up and finding random images like c...
started by TekkerSkillet Jul 06, 2025
1 reply
84 views
Hello, this looks like a new feature "Claim Steam Key, Please sign in with your Steam account to continue." Previously I...
started by assemblybloc Jul 06, 2025
53 views
No replies yet
My game ' Teddy Tragedy by Redwolf Studios. ' has been quarantined, but i have not evaded any of the guidelines, please...
started by Redwolf Studios. Jul 06, 2025
9 replies
200 views
My model so far has been to release the censored version of my game for free, and the explicit version for $2 while in a...
started by AbyzouDev Jul 06, 2025
4 replies
223 views
Hi the title sums it up, any recommendations? Retro style preferred.
started by CristianoTheHumanitarian Jul 06, 2025
55 views
No replies yet
My project ( https://ksenik.itch.io/the-wild-within ) was posted two days ago and still not indexed. I've read the FAQ a...
started by ksenik Jul 06, 2025
3 replies
114 views
I published my game, public access, no restrictions, I specified the necessary tags. But it is not in the search and it...
started by Dreadlure Jul 06, 2025
3 replies
121 views
Hello all, First off, allow us to introduce ourselves. Drop Bear Studios Community is a hub that has many jammers and ga...
started by DropBearStudiosCommunity Jun 19, 2025
2 replies
291 views
The problem started in January and it's already July. My account is still under constant quarantine. Any small modificat...
started by Capky Games Jul 03, 2025
2 replies
130 views