Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Questions & Support

New topic
9,644
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,644 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 80 days ago Last page
152 replies
12,738 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
718 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,358 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,132 views
Hi, I noticed that my potential payout is far less than the amount I made in sales. Would there be any way to view a bre...
started by cwhk May 23, 2025
1 reply
188 views
what game could I make?
started by Labaskogama May 23, 2025
2 replies
76 views
Hi all, I released my first game 3 weeks ago and the game is still not search-able on Browse. What could be the reason?...
started by plasmatic May 16, 2025
7 replies
310 views
What update is worth to make the game appear on newest games again I know it's Major update or launch option But I want...
started by Labaskogama May 23, 2025
3 replies
119 views
I've tried to upload some files to my game but it just tells me this message: There was a problem completing your upload...
started by TheCatGameCompany2 May 22, 2025
9 replies
249 views
Hello, i made a request asking for a CSS Access to my account last week and i still haven't received a response. Can any...
started by Carlos Zepter May 21, 2025
2 replies
98 views
Just like the title. I'm using Unity 6.1 and I posted it to test Visual Novell for WebGL, but I can't write Korean on In...
started by CleanClearSpringWater May 23, 2025
48 views
No replies yet
Hi there! I've got a web-playable game that also has a Windows version. I had a comment that said that the version they...
started by Silver Dubloons May 21, 2025
2 replies
170 views
I see I have some payments, but can't found the payout button in payout page. How can request a payout?
started by Octoverse - Unity and Gamedev Assets May 21, 2025
2 replies
121 views
Hi, I've recently noticed multiple instances of text wrapping being wonky and not matching what I actually entered in th...
started by Hempuli May 21, 2025
62 views
No replies yet
Itch says it takes 10 to 14 days to review the payout, but it's been 15 days already. I tried opening a support ticket...
started by rpvarela May 10, 2025
8 replies
412 views
(I edited the post sorry about that) Hi guys, can someone let me know whether they stop developing this visual novel? So...
started by sadbutterfly May 21, 2025
2 replies
133 views
I go to downloading the flie I need but It comes up wrong
started by Bam_rose May 21, 2025
40 views
No replies yet
Good day all, I'd like to ask how it is possible to retain the Community tab on your jam page after your jam is finished...
started by Razuth May 20, 2025
54 views
No replies yet
I'm contacting you regarding my game published on itch.io, called SeductVille . It appears that the game is no longer in...
started by SeductGames May 20, 2025
1 reply
154 views
I bought a game on May 12, that same day I contacted itch.io support (support@itch.io) requesting a refund, they sent me...
started by JosueHTH May 20, 2025
1 reply
128 views
I changed my nickname from Layz722 to dragonfrog studio a month ago. And after that, all my new games are not indexed (a...
started by dragonfrog studio May 20, 2025
1 reply
88 views
hello, I’ve written this before but I’ve getting to the point where I’m considering abandoning my ItchIO account...
started by Tyranno May 17, 2025
7 replies
422 views
Hi, I'm posting here because I'm locked out of my account due to two-factor authentication issues and haven't received a...
started by SinLab Studio May 14, 2025
3 replies
204 views
A hacker has taken over my account and is now using it to cause harm under my name. Please help me report this account...
started by ScarHandGame May 19, 2025
2 replies
129 views