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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,160 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
478 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
4,984 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,651 views
it was on the road map 7 years ago. dont find how message
started by StrangeBoxTales Mar 01, 2025
47 views
No replies yet
I tried uploading a ~3MB animated GIF to my game's page earlier today, which didn't work. I reduced the file size to...
started by Derek Hugger Mar 01, 2025
63 views
No replies yet
It has been 3-4 weeks since I opened a support ticket. I haven't received any response. The ticket number is 253668. I k...
started by Harsh Naidu Feb 19, 2025
3 replies
239 views
Hello! I have a problem with promoting my game called "Toxin X" and I would like to ask for help. I want my game to get...
started by BananaDevStudio Mar 01, 2025
1 reply
76 views
QuestionForbidden
It seems I can't download any large file. from any user. (over 1gb) The message cancels the dl halfway through, and says...
started by Me24u Mar 01, 2025
77 views
No replies yet
Hey! It's Canadian tax season, and I need to file my taxes so that the CRA doesn't come knocking. Where can I find and d...
started by Scruffles Feb 28, 2025
57 views
No replies yet
In my upcoming game I used a TTS engine to generate the voice lines for an AI character. Would this be considered AI Gen...
started by Nason M. Feb 28, 2025
56 views
No replies yet
I've initiated a payout (ID: 168680) 26 days ago. The payouts page lists to please wait around 10-14 days for someone to...
started by Reptilligator Feb 28, 2025
1 reply
141 views
Hi, itch support! We created a game/project ( Clockwork Palace ) a while back and have updated our old build to the more...
started by Studio Saffron Feb 28, 2025
2 replies
104 views
It's been 2 weeks since I published my game https://79gamescoldatnight.itch.io/5000-metres-deep But it's still not index...
started by 79GAMES Feb 26, 2025
3 replies
180 views
There was a game I loved on the NDS and it's most easily compared to a clicker style game in how it was presented. It's...
started by SilverDirt Feb 28, 2025
63 views
No replies yet
https://los4progamer123.itch.io/gta-the-trilogy-definitive someone is just uploading gta in its entirety
started by Squiggles2134 Feb 28, 2025
1 reply
90 views
Hi! Since I uploaded my game, some text on itch shows up as “…” as you can see on the screenshot. This happens to...
started by Aleksander Feb 28, 2025
2 replies
147 views
I'm trying to upload a game made in rpg maker mz to itch, and it works when i only upload the windows file but not when...
started by coco_adventurer Feb 23, 2025
7 replies
181 views
Hello, 3 of my payouts are locked in review from 20 to 51 days. I contacted Itch.io support multiple time, without ever...
started by Anagan79 Feb 22, 2025
12 replies
787 views
Hello, Wondering if anyone can help - I have had many payments from my account since 2021 with no problems, but the last...
started by magissy Feb 27, 2025
3 replies
210 views
hello peoples :) i am a game dev and i have been getting review/bombed and unhinged crazy threats in discord dms and jus...
started by Blade7 Feb 21, 2025
10 replies
543 views
I know there are delay issues and so on but not the case here since the last one was below the termen, now I have two pa...
started by sn00p Feb 25, 2025
1 reply
143 views
I deleted a game since it was no longer interesting to me. I did save my progress the normal way. So when I downloaded t...
started by nathan moore Feb 25, 2025
2 replies
218 views
Having payout issues for the first time. Using Payoneer for payout. All my previous payouts have been paid without any i...
started by EOLOstudios Feb 27, 2025
1 reply
141 views