Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Payment stuck at In Review for 25 days and no response from support team

A topic by magissy created Feb 27, 2025 Views: 276 Replies: 3
Viewing posts 1 to 2
(2 edits)

Hello,

Wondering if anyone can help - I have had many payments from my account since 2021 with no problems, but the last payment has been stuck in In Review for 25 days.
I wrote to support@itch.io, well there has been no response for a long time.
I have previously seen a similar post on the forum where the administration was able to resolve the issue.
I will be grateful for any help. 

Thanks!

Support ticket ID: 258460
Message: "Hello, Please consider our consideration for withdrawal. Your service writes that it is performed from 10-14 days, but we are already on the 16th day."
Date: 18.02.2025

Moderator

No, but please read the rules of this category. They tell you what to do.

(+1)

I apologize, perhaps I didn't fully understand the information of composing the post. I changed my post.
I have not gotten a response from support for 9 days now, and I saw this passage in the rules: “If you still need to make a topic about a Support Request, you must include your ticket ID with your message.”

Moderator(+1)

I've let our admins know.

This topic has been auto-archived and can no longer be posted in because there haven't been any posts in a while.