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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,754 topics · Next page · Previous page · First page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 5 days ago
521 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
826 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,045 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,245 views
I am in the process of creating a SWF (flash) project. I am nearly done with the design of the page. I have a SWF file u...
started by RatsGuy Apr 22, 2024
297 views
No replies yet
I already tried checking adult content so i can search my page, and changing my game name and even my name, but i still...
started by iNTRovertnetorare Dev Apr 21, 2024
4 replies
370 views
Is there any way to get direct download link of a file without making download button visible on page
started by UntitledProjectX Apr 21, 2024
320 views
No replies yet
Hi, sorry to bother with another "game not indexed" thread, but as the title says, my game !WASD is not indexed even if...
started by sumas7 Apr 17, 2024
4 replies
309 views
Like the title say, is it possible? When I release my game (I wish) even on Steam, I want to put the same price here and...
started by Hooldrafolk Apr 21, 2024
1 reply
178 views
The Jam, which we will organize with the contributions of many gamification experts and mentors, does not appear on the...
started by maral Apr 20, 2024
2 replies
180 views
Hi, We are finishing up with version 2.0 of our MIT open-source cross-platform plain HTML5 Web 2-D video game engine. Wh...
started by Deleted Account Apr 20, 2024
218 views
No replies yet
Hello! I am on a Linux device and I tried following the instructions given, but it won't download! I also tried getting...
started by pridedino Apr 20, 2024
113 views
No replies yet
I tried redoing the setup, downloading a new install off the site, adding both the main folder and the main app itself t...
started by Theo Apr 17, 2024
7 replies
1,449 views
Hello. A few years ago I participated in the Racial Justice for Equality bundle - and I really liked to add my game into...
started by Geckoo1337 Apr 20, 2024
163 views
No replies yet
Edit : Issue appears to be resolved since latest configuration update: https://itch.io/post/8930145 We’ve noticed a si...
started by leafo Nov 22, 2023 Last page
39 replies
5,965 views
I've tested my game and it works fine when running in my own web server, but when on itch.io, it leads to a few 403 erro...
started by James Apr 20, 2024
168 views
No replies yet
I have problem with my collections page and i can't click on any because of that.Does Anyone know how to fix it? Here is...
started by T0L4TE Apr 19, 2024
5 replies
314 views
Hello everyone. I published a game here a month ago, and only now I realize that I haven't set up the licenses. I have n...
started by Hooldrafolk Apr 16, 2024
9 replies
3,851 views
I was quickly skimming through the docs and under Vat support it says: European VAT laws dictate that any business, when...
started by hattu Apr 14, 2024
1 reply
171 views
Alright, so I haven't even made it past the installation stage, and I'm already encountering issues. More specifically...
started by LunauraDreamer Apr 19, 2024
87 views
No replies yet
QuestionRefund
I wrote to support two time about wanting a refund on a game. So I have a question how long does it take to review my em...
started by vorkersang7 Apr 18, 2024
2 replies
276 views
Hello everyone. To update my game, I usually delete the existing files from edit game and load the new ones. So, if a pe...
started by Hooldrafolk Apr 18, 2024
6 replies
1,663 views
started by Suspended Account Apr 18, 2024
230 views
No replies yet
QuestionContest/Jam
Hello favorite itch that allows us to distribute our game. We would like to consider your site for a contest ( I think i...
started by Alcyone legends Apr 18, 2024
102 views
No replies yet