Skip to main content

On Sale: GamesAssetsToolsTabletopComics
Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Questions & Support

New topic
9,913
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,913 topics · Next page · Previous page · First page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 36 days ago
1,162 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
910 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,833 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,393 views
Hi, the iframe content once a game is uploaded, is the webpage permanently the same link or does it change? I was thinki...
started by eri0o Mar 20, 2023
305 views
No replies yet
QuestionPolls?
Is there a way to do a poll on our community boards or devlog posts? Did I miss it?
started by Deleted Account Mar 20, 2023
223 views
No replies yet
Hi everyone! I’m writing this here in hope that someone can help me with this because I’m seriously out of options...
started by momitol Mar 20, 2023
568 views
No replies yet
Hello My name is Angelis bekiaris and I have publish my game Pozar:Quest for Gold 19/3/2023 https://bekiarisa.itch.io/po...
started by Angelis Bekiaris Mar 20, 2023
7 replies
415 views
I have read https://itch.io/docs/creators/getting-indexed and I have try to indexed I have try all the ways but nothing...
started by mindgames studios Mar 20, 2023
3 replies
421 views
My game has 150 views, but only 30 downloads. I don't know what is wrong. https://tectrek.itch.io/maze-of-the-minotaur
started by TecTrek Mar 19, 2023
4 replies
341 views
I noticed recently that some games from other developers have fundraising goal bars and more detailed or intricate page...
started by Deleted Account Mar 19, 2023
2 replies
234 views
Hello, everyone. I have an issue with the mobile version of my project, or if you make the windows smaller on any device...
started by Shorkie Mar 19, 2023
167 views
No replies yet
I have my profile page set up with ‘basic’ CSS code, and I wanted to make the “Hello Hello!” text at the top be...
started by Robert Linsalato Jr. Mar 16, 2023
5 replies
416 views
Hi everyone I recently added a paid version to an existing asset pack, I think it's been about three days now. (I unders...
started by schwarnhild Mar 18, 2023
2 replies
284 views
Hi I'm 15 and i'm thinking of publish a game I'm creating. i Do have parental consent but im not sure how it works, do m...
started by rex Little dinosaur Mar 17, 2023
3 replies
1,554 views
After the free version of my project 6 days ago I released a paid version. Since I updated the project with a DevLog bot...
started by MasterPlusPlayer Mar 18, 2023
1 reply
226 views
4 days ago I made my game jam public --> https://itch.io/jam/daf-jam But it's not showing up on the Jams page. what is t...
started by Dedoeks Mar 17, 2023
1 reply
181 views
Like the title says. It is public, has a cover and it's not a placeholder. This one - https://magenta-bird.itch.io/fatew...
started by magenta bird Mar 17, 2023
2 replies
270 views
Hello everyone! As the title asks, why isn't there the possibility to add multiple products to a cart and then pay every...
started by VaiJack8 Mar 17, 2023
553 views
No replies yet
Like the title says, it has been 7 business days, and I still don't see my game in the searches. I've sent a email to su...
started by Cicada Human Mar 16, 2023
3 replies
339 views
Hello, I published my first game "Shotz" on 9th march around 11 am considering my time zone . My game has a cover image...
started by Crypton Core Gamez Mar 11, 2023
7 replies
430 views
This is an alt account I had to make because I couldn't post this on my main account (would get 404 error when trying to...
started by DeveloperSqaishy Mar 06, 2023
7 replies
942 views
Hello, I've developed a video game in itch.io, I had updated the game on unity, so how to update the game in itch.io, co...
started by FunGamesDevelopers Mar 14, 2023
10 replies
2,758 views
Hello! First of all I read the FAQ along with many threads in this forum. I saw that most people have questions for thei...
started by DirtyDreamsCorp Mar 15, 2023
1 reply
249 views