itch.io

Hi! I paid for the version with the extra scenes a little while ago back when I had my old PC, and now it seems that I can't access it anymore due to this whole thing. Is there anything that can be done? Thanks in advance!

Hi everyone!

I’m writing this here in hope that someone can help me with this because I’m seriously out of options.

So yesterday I installed the itch app on my new PC. When I activated the sandbox, and then tried playing a game, it asked me if I would allow it to make the itch-player user profile on my computer, which I agreed to (I’ve had itch before on my old PC, but for some reason it never created a separate user like this, it just apparently did its job).

Later on I realized my files downloaded on a different drive from the one I wanted them to, so I moved everything, and then suddenly, if I wanted to start a game, it wouldn’t work, giving me an error message which said “access denied”. With a lot of trial and error, I figured out it was an issue with the sandbox, before if I unchecked the sandbox box and then tried playing the game again (and I tried with multiple games, by the way), then it worked.

So I thought I’d just uninstall and delete everything related to itch on my PC, and start again from step one and this time not move anything.

However after I did that, when I checked the sandbox box and then tried playing a game, instead of asking me if I would allow the app to install the itch-player user profile, it simply said “access denied” again.

I tried uninstalling and installing everything multiple times, but so far it hasn’t asked me to allow itch to install itch-player ever again.

And for those wondering, no I didn’t only uninstall the app, I also deleted the files in AppData so that I would truly start from a fresh start once I’d start installing the app again.

I know this is a long post, but I’m seriously out of options, does anybody have a clue as to what’s going on and can help me out? Thanks in advance!