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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 10 days ago
643 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
838 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,171 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,268 views
Hi, hopefully I didn't miss some obvious way to do it, but I would love a way to search/filter within a category without...
started by Scoremonger Jul 11, 2022
451 views
No replies yet
Is it normal that despite me buying a game on sale for the maximum amount possible, now that the full price has increase...
started by dude123nice Jul 10, 2022
1 reply
255 views
Can someone please make me understand what is the point of sales and bundles, when neither gets to show up in either the...
started by charon@ss Jul 10, 2022
204 views
No replies yet
Ok so I just found ITCH for the first time, so how do I use and set this up to view on my quest 2 I cant find any thing...
started by michael Jun 30, 2022
2 replies
257 views
Most Recent is useful for Playdate apps since the platform is still so small and new—many users just keep visiting Mos...
started by Adams Immersive Jul 05, 2022
7 replies
422 views
Hello everyone, I've reached out to support 3 business days ago because some players of my paid game are having issues r...
started by starlit Jul 10, 2022
3 replies
316 views
i have done everything i have seen here but i cant get it to work
started by Erdnosyt Jul 10, 2022
7 replies
1,056 views
Hi i have bought sally face season pass and I have downloaded the correct application for my imac however its not lettin...
started by JVR is the best Jun 02, 2022
2 replies
264 views
I’ve read all I can about the two payment methods. However, I am struggling to find compelling reasons to let itch col...
started by gingerbeardman Jul 07, 2022
4 replies
9,392 views
I have been charged for two (same) bundles and want to contact customer support but I cannot find an active link and kee...
started by LaTusita Jul 08, 2022
3 replies
1,026 views
I just installed the itch desktop app on a new computer (Alienware x14), and I was messing around with the preferences...
started by bazila_athena Jul 09, 2022
172 views
No replies yet
My first time trying to upload web game, but my screenshots don't show up on the game page. Unlike when it was executabl...
started by Hyperkvlt Jul 09, 2022
2 replies
501 views
Title is self-explanatory. I'm trying to update my game's page (see "Pinori" in my projects) and every time I try to rep...
started by Shirley.XML Jul 09, 2022
366 views
No replies yet
So I get a little bit of traffic on Itch but nothing like the first week or so when releasing the game. Any ideas on whe...
started by betazero Jul 07, 2022
9 replies
6,084 views
Hi! A week ago, I tried to link my account to PayPal. I went through all the steps, clicked return to itch.io. Since the...
started by McPepic Jul 08, 2022
211 views
No replies yet
My Profile page show this message around a day and half, but i dont know why, it set randomly or what? How long will it...
started by Maximiliano Muena Jul 02, 2022
2 replies
356 views
Hello, The purchase on the page of my game posted here is not working, I would like to know if there is any configuratio...
started by lrwgamesoficial Jul 08, 2022
1 reply
207 views
Per itch's documentation, "damaged" macOS .app's will work in the itch.io app. I looked through the source code and as f...
started by Esther Alter Jul 07, 2022
236 views
No replies yet