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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,088 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
421 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
4,711 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,586 views
Hello! Paypal does not work in our country. How can I get money from itch.io or spend it inside the site? Sorry if the t...
started by MisterPix Jun 08, 2022
3 replies
1,282 views
Hello, I'm one of the hosts of the Liminal Game Jam 2022 ; we created the jam almost a month ago, yet when I scroll to J...
started by MCL Software Jun 04, 2022
2 replies
358 views
Just bought my first game on Itch (After Midnight) when i went to download i saw that it saws 0 bytes and comes up in my...
started by RowdyRoo Jun 05, 2022
3 replies
285 views
I've been trying to install Itch on my computer, but it prompts an error: There was a problem during setup: Could not va...
started by odinstan-09876 Jun 07, 2022
1 reply
2,828 views
In the country where I live, both paypal and stripe are not supported. But payoneer does. I have added my payoneer accou...
started by Lyrical Artistry Jun 07, 2022
5 replies
796 views
Does anyone know the name of the font used on this page? https://thacuber.itch.io/playtris I’ve seen it used on severa...
started by Paul Jun 06, 2022
4 replies
329 views
it say no keys are available it didnt work the first few times i tried then it asked me to login so then i foolishly clo...
started by itchyacc Jun 04, 2022
2 replies
218 views
Questionspoiler text
Is it possible to write spoiler text in topics or projects?
started by Quick edges Jun 05, 2022
1 reply
1,261 views
Hello, I had multiple questions : 1 - Multiple accounts I have a seller account that i have completed the Tax Interview...
started by Deleted Account Jun 02, 2022
2 replies
266 views
Is there seriously no way to filter out lgbt stuff and only show hetero games? there is a lgbt tag but can't find a way...
started by joe ligma Jun 02, 2022
2 replies
594 views
Hello! Hope this message finds you well! I would like to know how to allow followers/visitors who purchased (or not) my...
started by mrvision Jun 02, 2022
2 replies
285 views
Hi itch ! Why do our game Wildlights Game "in development" and our new devlog doesn't show up in the search nor on tag w...
started by CoolOtterCollective Jun 01, 2022
2 replies
247 views
try to send an email to support@itch.io but outlook returns an error message that the message cannot be sent. Does anyon...
started by Andychenghk76 May 31, 2022
2 replies
468 views
Hey, when I load up the SnowFall game that I just published to my page for some reason in the main level scene the camer...
started by Zalzalah12 May 31, 2022
1 reply
179 views
Hello, I'm trying to upload my game so it can be played in the browser. I have a couple of games you can already play in...
started by Zion May 31, 2022
7 replies
1,379 views
Hello, I am new to Itch.Io and game developing. I have a game created in Unity that I build it with WebGL settings. I ha...
started by jmgonzalezvargas May 31, 2022
1 reply
1,206 views
https://itch.io/t/2139630/we-seem-to-be-having-server-problems-right-now-please-... Think I put this in the wrong place...
started by Goblincow May 30, 2022
1 reply
329 views
So after making my account I've been trying to figure out how to change my profile picture to something different. I hav...
started by Skull May 31, 2022
4 replies
1,254 views
I accidentally failed to input the right info when trying to pay, like, 5 times? Bad memory. And now when I'm sure of th...
started by Malandy May 30, 2022
2 replies
411 views
Edit Theme Button On My Project Page Doesn't Show Up, Does It Need Some Things? * Sorry For My Bad English.
started by DN-Dev Apr 17, 2022
3 replies
1,190 views