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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 3 days ago
401 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
824 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,009 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,234 views
Hello! So after itch.io was recommended to me for my zine project, I signed up and I'm getting ready for our pre-order g...
started by TPR Zine Feb 01, 2021
1 reply
366 views
Hello, I send an email to the support 6 days ago but didn't have any answer, so I'm asking my question here : In order t...
started by rigaudon_turlutu Jan 29, 2021
3 replies
660 views
Hi, The downloadable version of this software ( https://dakicorp.itch.io/chadecarbonoconsumo ) is not being shown and I...
started by Nonamefornowsoft Jan 27, 2021
6 replies
338 views
I initiated a payout over 30 days ago, and still have not received it. From what I've been seeing elsewhere, this seems...
started by Gila RPGs Jan 27, 2021
15 replies
1,186 views
I made a withdrawal, but when I was choosing the method I wanted to choose paypal and select "others" by mistake. What s...
started by Zerops-Games Jan 27, 2021
2 replies
665 views
I'm trying to upload a new version of an HTML5 game I'm working on, but I'm encountering a strange issue. When I delete...
started by Aren Jan 26, 2021
2 replies
2,879 views
I recently purchased the Pixatool bundle. I accidently bought 2 of them, is there a way I can give the other one as a gi...
started by erico2002006 Jan 30, 2021
1 reply
297 views
It all in the title, but whenever I go to download and open the GMEdit zip, it shows up in my files for a split second a...
started by Egcart Jan 31, 2021
4 replies
277 views
All my uploaded images on profile and asset packs have randomly disappeared and only this icon appears Asset pack: https...
started by Robert Oanta Jan 31, 2021
2 replies
202 views
After updating to Big Sur, I'm no longer able to run Empire Deluxe. ( You do not have permission to open the application...
started by sherlockdo Jan 31, 2021
2 replies
239 views
Something weird happened. The Itch app doesn't seem to be translated to, or doesn't seem to like Brazilian Portuguese. I...
started by Azure Lights Jan 21, 2021
1 reply
226 views
Hello! We've send in a support ticket about raising the amount of files a zip can have 9 days ago, but still no response...
started by JuiceShooters Jan 08, 2021
9 replies
860 views
My friends and I hosted a bundle to raise money for charity. The person who the money went to has a direct pay account a...
started by MagiCole Jan 12, 2021
8 replies
454 views
Why is my profile picture blurry?
started by Gfrid Jan 29, 2021
3 replies
431 views
This is probably a dumb question, but I'm gearing up to announce a game, and I don't want to unintentionally screw mysel...
started by Argot Bertha Productions Jan 26, 2021
3 replies
1,232 views
5 replies
426 views
QuestionDLCs
Hello I read the itch.io docs api about Sub-product & DLC Redeem URLs and I want to add a DLC on my game named Mouse Adv...
started by Souvlaki42 Jan 28, 2021
326 views
No replies yet
The account that I am currently using is stuck with an email that I cannot change. Should I make a new account?
started by 12?46 Jan 28, 2021
1 reply
249 views
I held a small gamejam from dec 19th-23rd, with a voting deadline on the 25th. There were 2 final entries and 6 ratings...
started by Krokou Dec 30, 2020
1 reply
733 views
Hello, I am new to selling games on itch, I am probably only going to use donations, and I noticed in the form I got the...
started by Andrzej Gieralt Jan 27, 2021
4 replies
1,089 views