My friends and I hosted a bundle to raise money for charity. The person who the money went to has a direct pay account and did not know that would not work with a bundle. That person has emailed support twice and received no reply.
I looked online for a phone number to contact for assistance with how to proceed, but there is none.
How can this issue be resolved?
Hi! I am the friend they mentioned! The bundle was called Roll +Bundle https://itch.io/b/696/roll-bundle, and it was hosted by Eric from https://mokka.itch.io/ (I can get him to join the conversation too if you need him).
The sales for the bundle were all directed to me so I could donate to the charity, but my account is set to direct-pay so I don't actually have access to any of that money. Is it possible to get it transferred to someone else from the bundle, or have it sent direct to my paypal, or what would be the best next steps? We raised over $3,000 and would really like to be able to donate it ASAP! Thank you!
