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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,808 topics · Next page · Previous page · First page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 17 days ago
832 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
860 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,356 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,296 views
As the title suggests, its been over a week and the game is still not indexed. game link: https://mesmerm.itch.io/pathfi...
started by MesmerM Oct 02, 2020
4 replies
351 views
Hi, I'm an indie game developer, a person that want buy a game between mine, contacted me saying that itch.io don't acce...
started by Freaking Lights Oct 04, 2020
10 replies
3,788 views
QuestionRefund
I asked the itch.io support team for a refund about 4 days ago, and am still waiting for a response. Does anyone know ho...
started by kaili seto Oct 03, 2020
3 replies
772 views
Hi, Is there a way to import all of the games into the library? It would be more easily searchable there. Or is there a...
started by shadoweclipse Oct 04, 2020
1 reply
677 views
I really want to purchase a game but Paypal is currently being difficult with me and my personal card won't work either...
started by Buurrrr Oct 03, 2020
3 replies
8,833 views
itch.io Staff can help me solve my game in the website can not find the problem, thank you very much。 https://luoxiao...
started by luoxiao Oct 03, 2020
4 replies
299 views
Is there any way to pull the latest update date or version number or something from the api? I'm trying to get my game t...
started by BillehBawb Oct 02, 2020
264 views
No replies yet
Hi there! I'm currently developing my game (with Unity) and for easy testing I am creating webGL builds to put on my pag...
started by TheDutchMagikarp Oct 01, 2020
1 reply
3,948 views
Questionadding ?
How do I add friends from games ?
started by Havelocks Oct 02, 2020
1 reply
730 views
Question is in the title. My question is more of 'what is the appropriate time to wait before contacting support about n...
started by Clout Myriad Sep 30, 2020
4 replies
341 views
Hope to help me solve it, thank you, project address https://luoxiao.itch.io/ghost-institute
started by luoxiao Sep 30, 2020
4 replies
322 views
Hello! I created a game almost 2 months ago for the LowRez 2020 Game Jam. During the jam and post-jam my game page recei...
started by Brando Sep 30, 2020
214 views
No replies yet
I just published my first game and when I tested it, I found that when I switch scenes the whole game screen turns purpl...
started by Andyjay Sep 30, 2020
2 replies
550 views
I was reading through the documentation on sub-products, but it doesn't actually mention HOW to add them to begin with...
started by NightshadeGameStudios Sep 25, 2020
9 replies
1,618 views
As far as I can see, the percentage revenue share a developer gives to itch.io is linked to the developer account, not t...
started by sarrowsmith Sep 30, 2020
222 views
No replies yet
I am new to itchio.io and for some reason my game texted base game is not showing up. I am having people tel me that the...
started by 813South Sep 30, 2020
4 replies
278 views
Questionhelp
how do i exit a jam after it ended? Or it will be there forever?
started by PPePP Sep 29, 2020
2 replies
231 views
Give me sugestions about it. I wanna share my games, so I dont know how.
started by romline5 Games Sep 29, 2020
3 replies
5,208 views
Hello everyone! I'm Reff, a pixel-artist that usually posts asset packs on the game assets section of Itch. I started wo...
started by Reff Pixels Sep 29, 2020
7 replies
502 views
QuestionHelp me!
Congratulation for itch.io: it's very interesting.But I don't understand a thing: where I can look the classification (r...
started by ANDREAS Sep 29, 2020
5 replies
322 views