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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,804 topics · Next page · Previous page · First page
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Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 16 days ago
803 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
859 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,321 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,292 views
So I’ll start off detailing with the current state: A user subscribes to this patreon They can access the post with th...
started by gumbyscout Sep 24, 2020
317 views
No replies yet
So I'm trying to privately host an HTML game. I'm uploading it in the EasyRPG HTML player (don't know if that info is go...
started by Larkatiel Sep 22, 2020
2 replies
982 views
QuestionFan comic
Hi there. Here's my doubt: I want to upload a fan-comic/fic I made using sprites and stuff from a game series, some are...
started by RurouniGarrland Sep 22, 2020
3 replies
322 views
Hello, I read another topic about long wait times for first time submissions to be reviewed where their games have had h...
started by Deleted Account Sep 21, 2020
5 replies
551 views
hello, i'm new here i'm trying i am editing my profile page i am trying to to change my background image but it just loa...
started by Isanvel Jul 03, 2020
1 reply
1,335 views
Hi everyone! So I want to clean up my profile page, but at the top, underneath my banner, is a link to my community prof...
started by n8dev Sep 21, 2020
3 replies
808 views
If I released a game for $5 or $10, is there a way to have that money skip past me and go directly into a charity of cho...
started by MagiCole Sep 20, 2020
3 replies
1,055 views
My game isn't downloading from the library and keeps popping up with error. Can I have an alternative solution or by 5 b...
started by Tinyme10 Sep 20, 2020
4 replies
432 views
Hej everyone, When are we going to get a button to add all games in a bundle to our library?? Thanks
started by pbaesse Sep 21, 2020
292 views
No replies yet
Hey! I have a game named HTMHell, but he is on an other acount and I would like it to be changed to my main acount. I've...
started by Starter Sep 14, 2020
3 replies
284 views
why are there no screenshots on the right side of my game page
started by Vairus004 Sep 20, 2020
3 replies
397 views
Im trying to figure out how to update, do I have to download the game again?
started by FurryFan5 Sep 19, 2020
2 replies
324 views
I have ancient games in the library in purchased category that I would like to delete. How do I do that?
started by battlerich@yahoo.com Sep 19, 2020
1 reply
536 views
Hi guys! How do I share the games I've written music for on my profile page? Is there a way for the games to appear them...
started by Taylor Kirkwood Sep 20, 2020
1 reply
228 views
Hello. So, the bundle Bundle for Racial Justice and Equality has been released for two months already and since then, su...
started by tribaljet Aug 14, 2020
2 replies
326 views
Hi all! Thanks in advance for the help. So, I am trying to connect my YouTube account under MISC in Account Settings and...
started by jellytempo Aug 04, 2020
1 reply
976 views
how to make the game playable directly in the browser?
started by Vairus004 Sep 19, 2020
2 replies
451 views
I like to keep a backup of any DRM free games on a local drive, less because I intend to play every single one of them...
started by alkafrazin Sep 19, 2020
1 reply
900 views
Hi, i received donations from my game, also i already put my PayPal and my payout mode is "direct for you ", now i don't...
started by BYRgames Sep 15, 2020
9 replies
4,530 views
Hi, I've been trying to create a post to pomote a sale of my assets but when I try to send it I receive a message "Your...
started by Tiago Dela Savia Sep 18, 2020
1 reply
1,107 views