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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 14 days ago
764 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
856 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,254 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,285 views
I just uploaded my first game, HTML 5 made in construct 3. But when I play the game on the page and use the up and down...
started by PixelViking Aug 16, 2020
205 views
No replies yet
I don't know why it doesn't upload all the game, it always stops there Any recommendations? PS: I uploaded zip file and...
started by MCCblue Aug 15, 2020
237 views
No replies yet
Say I want to add 2.00$ DLC to a 10.00$ project. If people already bought the project - Can they purchase DLC without re...
started by ytester Aug 15, 2020
185 views
No replies yet
When the HTML game is already hosted in another URL, it would be nice to be able to point to that instead of uploading a...
started by Deleted Account Aug 15, 2020
194 views
No replies yet
Hi, I read the document but my game is not showing on browse or in search when i put my game name in search.The game is...
started by udit13101995 Aug 14, 2020
2 replies
221 views
My computer keeps removing The Sims 4 mod Whicked Whims when I try to download it. I have turned off the firewall and ot...
started by BrookeInk Aug 14, 2020
213 views
No replies yet
So I just started upload some of my mature themed content here. I followed the community guidelines of using appropriate...
started by Oolay-Tiger Aug 14, 2020
249 views
No replies yet
How can I upload windows and WebGL version of my game
started by TechTerraGames Aug 14, 2020
2 replies
1,225 views
How would one do that?
started by tinspin Aug 14, 2020
2 replies
993 views
So my game is not indexed so it won't show up in search or browse and when i search my name it says i have 0 projects i...
started by Sgemeton Aug 13, 2020
1 reply
297 views
Does anyone know if this exists and if so where the docs are?
started by tinspin Aug 01, 2020
3 replies
1,365 views
Hello, I submitted an asset pack 3 days ago and received the published email, but neither the pack, nor my profile can b...
started by MaggieC Aug 13, 2020
1 reply
212 views
but the fact is that there is internet connection
started by 896986794 Aug 12, 2020
3 replies
298 views
I bought the Bundle for Racial Justice and Equality as a gift for a friend, but it turned out that they no longer have a...
started by straylights Jul 27, 2020
5 replies
537 views
New user here. I bought the racial injustice bundle and I extracted Night in the woods and minit but when I move them to...
started by freezetime311 Aug 10, 2020
9 replies
8,489 views
I want to know if it is allowed/possible to save the user's progress and when ever he/she returns, I can give them their...
started by CodingHub Jul 22, 2020
6 replies
4,226 views
I had a lot of images cached, but when I open an incognito window and open itch.io it appears there's a problem with loa...
started by MachoPandaGames Aug 11, 2020
4 replies
623 views
I was just wondering if the promised changes to the Racial Bundle are still in the works. I have held off on really digg...
started by Woland77 Jul 14, 2020
19 replies
1,201 views
My game is hosted on my own web server - how do I indicate that there is no downloadable content associated with the gam...
started by FurrieBunnie Aug 11, 2020
2 replies
252 views
Hi, I accidentally removed my game from the itch.io page when editing the name of the file but I can't seem to add it ba...
started by Dom Sleightholme Aug 09, 2020
2 replies
306 views