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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,889 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 33 days ago
1,100 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
902 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,747 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,375 views
me da risa porke si se subio el hamster killer que es una cosa que hice en unas horas si aparece al escribirlo xd, pero...
started by ESODIRIAUNMARICON 15 days ago
3 replies
97 views
I have two accounts, plus one for my brother, and I noticed that none of my projects are indexed in search no matter how...
started by lucyartist 1 day ago
1 reply
45 views
ive noticed now for 2 days new gifs are not playing on this site any idea why
started by coa 25 days ago Last page
44 replies
1,647 views
Hello. I have read this instructions and have moved my games to the free mode more than 80 days ago . While waiting for...
started by 63bit Games 5 days ago
4 replies
134 views
My game https://rebelorian.itch.io/zero-gravity is submitted to the jam https://itch.io/jam/myindie-lvl6. It is publicly...
started by rebelorian 2 days ago
1 reply
49 views
About a year ago, I had an android phone. During that time, I can't remember how I did it, but I was downloading games o...
started by Karrow-Morrow 2 days ago
20 views
No replies yet
tried posting to a dev i follow, it says waiting for moderator approval... 3 days now WTF
started by lemii64 3 days ago
2 replies
70 views
I have no idea how to start the file, i've read everything there is to try and start the game but my laptop gives me no...
started by Strawberry_Puppy 2 days ago
1 reply
36 views
Dear itch.io Support Team, I am writing to report a persistent issue regarding the search visibility of all my projects...
started by kup 3 days ago
4 replies
55 views
One week ago I sent a support email to Itch support mail regarding the de-indexing of my game, which happened for some u...
started by Beckiovich 3 days ago
3 replies
98 views
Hi everyone, My game page on Itch.io has been placed under quarantine and is currently not being indexed. I’ve already...
started by Gore Gone Studio 5 days ago
5 replies
137 views
Hello Itch.io Support Team, I hope you're doing well. I published my game assets about 4 days ago, and last edited the p...
started by raffuser 3 days ago
1 reply
57 views
About 20 days ago, I disabled comments on my game's page because of spam. After that, my game disappeared from the index...
started by Phone Behind Bars 15 days ago
2 replies
313 views
I recently discovered that SubscribeStar can take years to validate accounts. This made me wonder if there are alternati...
started by Pandora Entertainment 3 days ago
27 views
No replies yet
Dear itch.io Support Team, I am checking in again about Support Ticket ID 308203 . It has been over 20 days and I receiv...
started by BakeKo 25 days ago
12 replies
312 views
Since my game was indexed, it has never appeared in the Most Recent tab. Logically, it should have, since I did everythi...
started by Skinny Rat Studio 3 days ago
6 replies
87 views
Hi, Yesterday I posted a Devlog → “Major Update or Launch” for my game Five Night At Kiknksdom. In Sept 7 I got a...
started by FNAKCreator 4 days ago
1 reply
283 views
Hello Why game like this exist? https://valdyrealmgames.itch.io/super-plaskacz This game insults a real person; sure, th...
started by Hikaru007 15 days ago
2 replies
273 views
I, like many, have a bajillion games in my library. So many of them I haven't played yet, but then I go looking for some...
started by ukefromtheyukon 4 days ago
30 views
No replies yet
It hasn't been working for MONTHS. What kind of shoddy operation are you guys running?? https://itch.io/games/on-sale Wh...
started by PopDoggy 5 days ago
6 replies
100 views