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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

10,129 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
1,127 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 90 days ago
1,729 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games / jams not being visible on the site. Pleas...
started by No Time To Play Sep 17, 2024
11,066 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,723 views
Hello! I've already asked this question but only got answered with "Wait a bit more". It's been a very long time since t...
started by RestartTeam Sep 07, 2025
1 reply
157 views
Hi! I know it is against the rules to create a topic for this in the community, but some kind of “warning” has been...
started by HarshNarayanJha Jul 25, 2025
23 replies
1,348 views
Hey, grandparents, you're stuck in the Stone Age. Let me log in with Google and Gmail. Don't you see I'm too lazy to typ...
started by jdpa Sep 07, 2025
89 views
No replies yet
Hi! I just want to ask when a project is usually indexed? I've uploaded my first project here 2 weeks ago, a comic title...
started by kyubi-pixels Sep 07, 2025
1 reply
143 views
So I have been waiting for like a two weeks now and my game still not being indexed. I suspect that it has been flagged...
started by PolishBro Sep 07, 2025
1 reply
117 views
I've had this game on every phone I've used for the past 10 years. It's a great 5 to 10 minute time waster. Car ride, do...
started by iofhua Sep 06, 2025
6 replies
289 views
I have 3 games and they no longer show up in any searches. This includes searching by the games' names or any of the tag...
started by themistressmatrix Sep 07, 2025
1 reply
129 views
Created a payout on Jan 31, 2025, and its already September. Its a small amount since Im just doing Itch for fun. But I...
started by CamkoalatiXD Sep 07, 2025
1 reply
156 views
Hello, I wanted to ask about deindexing times. I set my game to free the day the announcements about NSFW games being re...
started by malaika Sep 07, 2025
2 replies
206 views
Hello, I've released my new NSFW project on itch (set to free/no payments accepted), and it got decent traffic from my c...
started by Snapshot Community Mods (unoffical) Sep 06, 2025
1 reply
143 views
i know it takes time pretty sure I have read all of the "getting indexed" article and I think I qualify. Its been weeks...
started by Caramalgames Sep 06, 2025
1 reply
117 views
ı cant open the game beacuse of this problem
started by memef Sep 02, 2025
7 replies
397 views
First hello and thanks. I'm a little new around here and I'm wondering if this experience has happened to you as it did...
started by Jbgame99 Sep 05, 2025
1 reply
152 views
I'm pretty sure I have read all of the "getting indexed" article and I think I qualify. I published my game yesterday an...
started by Lady Lyris Sep 04, 2025
2 replies
186 views
Lots of people I follow get bumps when they do a major update, they get to the top as newest. I did an update and got no...
started by The Neuronaut Sep 04, 2025
4 replies
366 views
Even after more than 24 hours, searching for "Gong Go Girl Demo" doesn't bring up the game. Did I do something wrong?
started by amgr930 Sep 04, 2025
1 reply
91 views
My free NSFW game isn't indexed still after a month. It does not accept donations, I'm sure. It has had that option chec...
started by Solomon Vice Sep 04, 2025
86 views
No replies yet
I have a free version of a NSFW game available, and would like to release a paid version on itch. It'll not be indexed...
started by ragtorstone Aug 28, 2025
3 replies
901 views
Hi! I accidently clicked on the remove submission button and approved it. I was doing several thing at a time in a rush...
started by Ilya Shevelev Sep 04, 2025
2 replies
123 views
I've been working on a game for the past few years, mostly for fun, but I recently thought it would be a good idea to up...
started by jibanyanc Sep 04, 2025
2 replies
95 views