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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 19 days ago
850 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
861 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,398 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,302 views
Hello! I have finished up hosting the HeroQuest Quest Jam 2025 ( https://itch.io/jam/hq2025/ ) and had to push the judge...
started by AmalgamAsh 86 days ago
2 replies
121 views
Hi. I installed first by just clicking on the setup file, seemed to work. The app is available on my Pc. However, absolu...
started by ZazatheBlind 70 days ago
1 reply
70 views
My account is set up properly and I keep getting "payment processor failed payment" for both Queer Games Bundle 2025 and...
started by MiaQc 70 days ago
68 views
No replies yet
‎Dear itch.io team, ‎ ‎I’m reaching out today with a sincere and hopeful request. ‎ ‎I'm an independent crea...
started by Kendrick ML 72 days ago
5 replies
198 views
So I was thinking of selling my game. But I didn't see anything about direct bank transfers. So I was wondering if that...
started by 8bityoro 71 days ago
1 reply
354 views
Questionmultiplayer
Hello everyone, I’m currently developing an online multiplayer game using the Godot engine, and I’ve encountered a s...
started by Doni king 70 days ago
42 views
No replies yet
Is anyone else having this issue? I have adult content enabled on my profile (and historically have been able to find su...
started by nixorre 80 days ago Last page
109 replies
44,131 views
I have the setting to allow it but it is not showing up and the categories for it don't either. Even directly searching...
started by Wolf45 80 days ago
6 replies
1,071 views
I have seen that there are exceptions for browser games with larger sizes, is it also possible to get a larger limit on...
started by Cella34 70 days ago
62 views
No replies yet
Hey everyone, hoping someone can help me out. I have an issue where none of the games I download to my PC have backgroun...
started by green sparrow 71 days ago
60 views
No replies yet
It's the same story you've heard, someone just starting and wondering who cars and where it's going. Does any of this re...
started by DrTomorrow2025 71 days ago
50 views
No replies yet
Need I say more let's start promoting replacements
started by Bokune 79 days ago
14 replies
2,390 views
My ticket number is 293269. My game was taken down during the recent wave of payment processor, but it’s actually a co...
started by NLCH 71 days ago
1 reply
166 views
I am from Turkey, and Paypal/Stripe is banned in my country thus I can't use them to buy games. I have bought games befo...
started by baylenin 77 days ago
4 replies
1,397 views
The page also claims the game has been viewed 0 times today, despite being played over 300 times. I'm kinda worried the...
started by Varii 72 days ago
3 replies
193 views
Hi everyone! I have uploaded my RPG Maker game to Itch.io (web version), and I'm trying to get it to scale properly when...
started by RATASOFTWARE.INC 72 days ago
1 reply
116 views
Hi, I'm having a problem uploading an MP4 file to a comment. I made a cute video for the game Desktop Goose , and would...
started by LowKeyDev 73 days ago
59 views
No replies yet
On my profile page, there’s posts/comments counter that show that I have written 83 messages, 84 if you include this t...
started by IndieWarrior 73 days ago
84 views
No replies yet
I developed an online MMORPG game that is already launched and working on other platforms, such as Steam, Google Play, e...
started by yyy1505yyy 73 days ago
54 views
No replies yet
I'm having trouble getting the Itch app to connect to the internet, despite my Chromebook itself being connected. I trie...
started by Melontree Jul 03, 2025
1 reply
396 views