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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,781 topics · Next page · Previous page · First page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 11 days ago
657 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
845 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,192 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,277 views
My telemarketing tycoon, where you have to manage an office ( https://emobetty.itch.io/kiss ), and expand your company i...
started by Betty 70 days ago
5 replies
215 views
miumiui - itch.io THIS ACCOUNT IS SENDING LINKS THATS MALWARE, YOU CAN PLAY THE GAMES NORMALLY BUT IT STEALS ALL YOUR AC...
started by DetectivePikachu1 70 days ago
76 views
No replies yet
a few days ago, i created a page for my game and waited for it to be indexed, but today i noticed that my game's page ha...
started by ozgurecenk 70 days ago
2 replies
130 views
When I try to launch Tiny Life in the flathub io.itch.itch client, I get this strange error. I installed the Windows ver...
started by ell 70 days ago
65 views
No replies yet
According to the new list added to the site FAQ with regards to the question "Is adult content allowed?" , one bullet ca...
started by Buko the Panda 70 days ago
256 views
No replies yet
Posting that update without telling people the guidelines these payment processors have is the fucking devil's work. Eve...
started by Ventiscogreen 72 days ago
3 replies
655 views
I'd like to clarify that my objection to this change isn't based in "porn addiction"; I am, for the most part, asexual...
started by notoriousmasc 72 days ago
2 replies
316 views
Herkese merhaba, yakın zamanda bir oyun geliştirdim ama ana sayfaya çıkmadı. Yayınlanmasının üzerinden 3-4 gün...
started by Navy Developer Studio 70 days ago
1 reply
109 views
Hi there, I uploaded my game Drop 9 about 1.5 months ago. I’ve read the official docs on indexing, and I understand th...
started by Bingo Studio 70 days ago
1 reply
117 views
I'm thinking of uploading my first major project as a demo to itch.io but I was wondering what is stopping people from r...
started by Wikibell 71 days ago
3 replies
169 views
Sorry for asking a question you have probably seen a lot, but are there going to be refunds for those that purchased gam...
started by StabbySnom 72 days ago
18 replies
2,691 views
You silently closed the page without notifying me. And then you wrote that my game “violated the agreement and rules...
started by Kachechka 71 days ago
3 replies
334 views
You’ve banned United by Love’s Heart from itch.io — a game that takes place in a LAW UNIVERSITY with characters cr...
started by Capky Games 72 days ago
7 replies
589 views
the recent decision, in a coward's move, to shadowban and delist any nsfw material is taking money away from game devs...
started by Team DogBrain 72 days ago
5 replies
787 views
I know my input isn't asked for but I just want to put it somewhere. You might as well remove the adult or NSFW tag then...
started by CrowHoe47 72 days ago
4 replies
401 views
I’ve seen a lot of people talking about NSFW titles and the future of “gaming censorship” following some rather ag...
started by The Actual Niko Oneshot / RealNiko 72 days ago
3 replies
346 views
I think there should be a list or an archive of all adult games that will be removed so that it is not lost forever.
started by SaulBadman99 71 days ago
159 views
No replies yet
the email that I received did not specify why my content was taken down, but it gave a generic (I’m assuming) list of...
started by EvilBunny 71 days ago
1 reply
272 views
QuestionIndexation
Hello all, It's been 7 days and my game is yet to be indexed. I know this takes time but it's particularly frustrating w...
started by whodiscube 71 days ago
1 reply
105 views
Hey so I was given a ban to my account for Absolutely no reason at all, I don;t know what to do since they aren't writin...
started by Big._.bOoi 77 days ago
3 replies
195 views