Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Questions & Support

New topic
9,603
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,603 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 72 days ago Last page
124 replies
9,600 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
693 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,169 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,100 views
As per title, is anyone else having trouble getting a payout? I never waited more than 10 days before, now it's sitting...
started by The Art Of Nemo Mar 25, 2025
6 replies
281 views
Hello, I've been emailing the support email for the past two months, and have also inquired about this last year as well...
started by kmbrlei Mar 28, 2025
192 views
No replies yet
Every time I attempt to make a payment for this asset, I encounter an “Error 422 (failed to create PayPal payment).”...
started by planarians Mar 28, 2025
79 views
No replies yet
I don’t remember much of it so firstly I wanted to apologize. I am searching a H game that you can make students show...
started by Hasanmtlclk Mar 27, 2025
79 views
No replies yet
我以前见过电视名人的资产,这是像素艺术的动态表达。白头和表情,很可爱。但是当我想...
started by AMIN27 Mar 27, 2025
61 views
No replies yet
Hello, I uploaded my project 15 days ago but it is still not indexed. It's my first project on Itch. My project: https...
started by PixelKitty Mar 27, 2025
1 reply
123 views
Hello! My games became not visible a month + ago, so I write to support, but received no response. Request number is...
started by AnemiGames Mar 09, 2025
6 replies
369 views
Hey! Ok so, brief intro and context for my question: I work for Starlight Children's Foundation . Our mission is to deli...
started by Starlight Children's Foundation Mar 26, 2025
116 views
No replies yet
Hello. About almost two months ago, half of the games in my account were put in quarantine, including both the ones I ha...
started by Capky Games Mar 09, 2025
15 replies
477 views
That is my question. I just learned that 4 of my 6 games have never been indexed. I read the quarantine topic , which is...
started by soaringmoon Mar 25, 2025
13 replies
400 views
About a week ago, I updated my game with a new version, and also added an Android port. Right after that update, my game...
started by King peanut Mar 25, 2025
2 replies
237 views
I don't know if because my account is new but my games wont show up in search and support doesnt respond. I have no idea...
started by Peepocraft Mar 25, 2025
4 replies
839 views
I've set up a game jam https://itch.io/jam/megamitts-1 which I hope to see on the calendar (I have read on other threads...
started by megamitts Mar 25, 2025
41 views
No replies yet
Like seemingly many others, I am no longer receiving payouts from itch.io in a timely manner. I understand it’s tax se...
started by everlyspixelsandpens Mar 24, 2025
1 reply
162 views
Hello! I was wondering if it's possible to create another itch.io account and transfer everything I have to this account...
started by Capky Games Mar 24, 2025
5 replies
207 views
Our Charity Bundle has been active for a month now but we do not appear in the Bundles list of the website, only in the...
started by Rolerøs No Representativøs Mar 24, 2025
55 views
No replies yet
I know this error is normally an indication you've inputted the wrong username/email or password, however, I've tried re...
started by laylaglez Mar 24, 2025
79 views
No replies yet
This is my first time uploading the game. The game is free, but I am open to receiving donations to reinvest in my game...
started by Gayming Mar 24, 2025
72 views
No replies yet
Hello everyone, I have started using the google analytics 4 with itch.io recently, but i see that there is no event call...
started by Roshiroku Mar 24, 2025
157 views
No replies yet
When I set up pages on itch.io recently, I notice the words "stick" together for some reason, and messes up the layout o...
started by W.H. Arthur Mar 20, 2025
2 replies
193 views