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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 13 days ago
685 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
849 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,220 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,282 views
I can't log in because I can't get the verification code in my email and I can't access it since it's inactive. Also, I...
started by RevntoTheMoonOri Jan 29, 2025
7 replies
268 views
I had released my game a long time ago. Although I frequently updated the gamepage, the indexing process is a bit too lo...
started by lemoncleaver Jan 29, 2025
1 reply
137 views
It has been 5 days and my game is still not indexed i have been a user since 2021, it doesnt take this long ususally, PL...
started by Kanishka Maiti Jan 29, 2025
1 reply
131 views
I was wondering if there was a way to embed a devlog on my website? I appreciate the organization on Itch, but I'd like...
started by JAY Games Jan 27, 2025
114 views
No replies yet
i hosted a game jam and I'm just wondering why is it not on the game jam calendar
started by FireCat Jan 27, 2025
1 reply
152 views
Hello community, wondering if anybody else had this issue. I just tried uploading a WebGL build of our GGJ2025 game ( ht...
started by Mutagen13 Jan 27, 2025
171 views
No replies yet
looking to find out if anybody plays mule online, i try connecting to server but always get connection failed, also it a...
started by C64MuleBoot, N.S. Jan 26, 2025
100 views
No replies yet
Trying to upload image and game to Itch.io. I just keep getting "Server Failed To Respond" messages. Is it me or Itch-io...
started by John Weatherley Jan 26, 2025
95 views
No replies yet
Hello, itch.io support team! I have lost access to my account ZEX_EXTREME . It contained many games I enjoyed, and I’d...
started by BYDLO_I_IGRAU_V_GOVNO Jan 26, 2025
1 reply
111 views
I wanted to use itch. io for my thesis experiments and having the game in a browser would be ideal. However I need to ru...
started by CookieFrog Jan 23, 2025
8 replies
436 views
Hello! I am developing a game and in the next few months I will finally release it. The thing is that I have an Optional...
started by TheLolingPain Jan 24, 2025
6 replies
399 views
I have received over thirty downloads for one of my games over the past few years, but my earnings from it don't make an...
started by NPJ Productions Jan 22, 2025
6 replies
398 views
If I write a post on this page ( https://itch.io/dashboard/posts) without linking it to any project or devlog, will it b...
started by oddpress Jan 23, 2025
1 reply
160 views
Hi, I was wondering if there was a trick to getting keyboard input through the embbeded iframe on a game's page. I can r...
started by Rek & Devine Jan 24, 2025
1 reply
133 views
When I try to download the latest version of Wanderer, it opens a a page and then times out and says Unable to Connect...
started by reb1048 Jan 24, 2025
77 views
No replies yet
Some games and developers pages just endlessly load and won't open. this happens randomly and some games from one develo...
started by kazuss Jan 24, 2025
84 views
No replies yet
Hi all. I have just released an infinite-runner on itch.io. Its in an early stage of development, so there are a lot of...
started by Aim studios Jan 23, 2025
2 replies
181 views
Can anyone tell me who rates the updates?
started by georgeinvatican Jan 24, 2025
2 replies
186 views
Hi, I have a question. I just announced that the expansion for my game is coming. When that happens, the expansion will...
started by Melinda2424 Jan 20, 2025
7 replies
270 views
Hello ! So I am planning to make games that would be available for Patreon supporters through a small subscription. I re...
started by Arastei Jan 23, 2025
239 views
No replies yet