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Can't log in to Itch account because of inactive email

A topic by RevntoTheMoonOri created Jan 29, 2025 Views: 265 Replies: 7
Viewing posts 1 to 2
(1 edit)

I can't log in because I can't get the verification code in my email and I can't access it since it's inactive. Also, I can't reactivate it. Is there a solution for this other than contacting support?

Moderator

No. Only support can handle this kind of issue.

But I contacted them using a different email address. According to the guidelines, they won't process it

Moderator

Situations like that happen. There must be a way to prove your identity, but follow up with support. There's no way to get help with your account here on the forum.

Ok, it has been weeks since I contacted them and the staff haven't answered yet. I don't know if that's a normal time to take. But I'll tell you months later if nothing has happened

Moderator

You could have started with that. Please read the rules of this category. They tell you how to speed things up.

Sorry for the inconvenience.
And where are these rules that tell me how to speed things up? I can't find it

Moderator

...They're the rules of this forum category. You had to scroll past them to start this topic, then you had to tick a checkbox to confirm you've read them before you could post.

This topic has been auto-archived and can no longer be posted in because there haven't been any posts in a while.