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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,597 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 71 days ago Last page
116 replies
9,266 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
690 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,134 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,093 views
so i have watched the new update for the game i have the game bought and installed im trying to download the update firs...
started by kok1l4o May 24, 2024
1 reply
167 views
Hi, I want to see all the data related to my games and profile on my Google Analytics account. I created a data stream u...
started by Yash May 24, 2024
153 views
No replies yet
The account has blog posts that are just copypasted directly from Steam store pages of games that they definitely didn't...
started by McFrugal May 24, 2024
1 reply
167 views
Hello there! :3 So I hosted this little game jam a while ago, but as we forgot the ratings we extended the rating window...
started by Pix3l May 22, 2024
3 replies
403 views
Hello. First post ever here. I am not very present on this website, so I apologize if this was answered somewhere. I cou...
started by XelMoore May 21, 2024
4 replies
3,166 views
I've developed my game SwingState to operate as an HTML between 3 web pages. Within itch.io I've created an index.html t...
started by mattosber Apr 28, 2024
169 views
No replies yet
Hey, I was wondering if games included in bundles or co-op bundles on itch.io are counted towards the total sales number...
started by Worst Event Games May 22, 2024
138 views
No replies yet
Hi, I'm trying to pay by credit card but it gives me this error. Is it a my problem or with the site? How do I solve it?...
started by miv55 May 18, 2024
2 replies
1,071 views
I am not sure it's a proper channel I shall drop this suggestion, but is there any plan for the team to support other la...
started by Awlriver May 22, 2024
3 replies
187 views
in any list there shows old versions or submit, but if game updates only latest should be shown. idea to save the space...
started by investus.itch.io May 21, 2024
1 reply
137 views
This happened last time as well, it seems that many other people have there game jams openly approved in hours sometimes...
started by DropBearStudiosCommunity May 19, 2024
1 reply
237 views
I would like to include a custom font for my page, is it possible to directly use a font other than the available Google...
started by Magicsofa May 21, 2024
359 views
No replies yet
Hi.....I published a new game jam(Jam for All BASIC Dialects(#6)) about two weeks ago. I captured the analytics page: ht...
started by david.JamIsFun May 21, 2024
142 views
No replies yet
I think a way to filter out unwanted tags along with the other search functions could be nice. For example, there are a...
started by KadeTheCat May 20, 2024
3 replies
237 views
Hi, could you help me please! I published my games on itch.io several days ago, but it still is not showing up in search...
started by DuctGameShop May 20, 2024
6 replies
248 views
Olá equipe Itch.io! Meu nome é EduardoDEV e estou usando minha conta secundária para pedir sua ajuda! Entrei no site...
started by Eduardo Eloy 2 May 20, 2024
118 views
No replies yet
Hi everyone, I’m looking to set up a donation system for my game on itch.io, similar to the one that says “Help this...
started by DevRoids May 19, 2024
4 replies
1,973 views
I checked the forums, I checked the FAQ, I have looked through the game page MULTIPLE times and cannot find the report b...
started by PokemonLord May 19, 2024
3 replies
664 views
Hello, I have the exact same problem as here : https://itch.io/t/2403829/payment-amount-too-low I received a 20$ payment...
started by Gaweb Studio May 20, 2024
1 reply
321 views
Hello, I am trying to reach out to a game creator as I want to license his game and pay him money to use it, but there i...
started by ThomasK33 May 19, 2024
2 replies
250 views