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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,786 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 13 days ago
693 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
851 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,231 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,283 views
In this section an advertisement about the development of a game can be published. With images and videos without placin...
started by MediaMZ May 08, 2022
3 replies
317 views
Hello, I'm wondering if there is a setting for the itch app which requires the user to enter their password every time...
started by shattered halo May 07, 2022
225 views
No replies yet
Since people in the EU mainly own Maestro card and necessarily don't own a credit card it would be nice to have Maestro...
started by Magolor44 May 07, 2022
215 views
No replies yet
Hi i want to play games but i dont know how. I downloaded a game but it is a zip file how do i play please help :)
started by Colin772 May 07, 2022
2 replies
485 views
Created a game jam 2 days ago and will start tomorrow however I couldn't find it in the jam calendar? I dont know why. C...
started by ky96 May 06, 2022
6 replies
407 views
does anyone get some donation using pay what you want.. im curios because all my games are
started by coa May 01, 2022
2 replies
319 views
Hi. I get that my network or computer is sending automated requests, and I can't finish audio captchas. Also, I'm blind...
started by patryk entertainment May 01, 2022
6 replies
622 views
I marked my game as mature, and I started seeing NSFW, I untagged it as mature, I STILL SEE IT HELP
started by HarpDev May 06, 2022
3 replies
256 views
Excuse me, I want to know what a 7d impression is please. Tanks!
started by Cwupcwake Apr 16, 2022
2 replies
1,181 views
Hey, I was wondering if there is a community of devs who enjoy working on racing games in particular? If not, feel free...
started by MikaDigitalFira🔥 May 06, 2022
153 views
No replies yet
QuestionUK Tax issue
I filled out the interview, I included my NI no when it was looking for a Tax/Social Security number for US sellers like...
started by LostHavenGames May 05, 2022
1 reply
389 views
For the past couple of weeks, the Adult category in Games have been running rampant with keyloggers. People are starting...
started by BINMERC May 03, 2022
5 replies
697 views
I've uploaded an update of my game today (New project post). It's been a few hours already but the game isn't on the lat...
started by Deafpervs Apr 30, 2022
2 replies
267 views
So, I have a zine project that is selling both SFW and NSFW content. We have a community copies program to allow people...
started by sapphicaazine May 04, 2022
1 reply
354 views
I WAS UPLOADING THE GAME WHILE THE TIME ENDED and when i did in the past submit , i would choose the project from the da...
started by edd May 03, 2022
2 replies
281 views
Hello, so I know the maximum file size is 1 GB, and that is why my game is 460 MB.... but when it finished uploaded the...
started by RedVonHammerOfficial May 03, 2022
8 replies
1,255 views
Good day everyone The problem Itch.io has 200mb max size as default and in some situations it's not enough. We have trie...
started by Sexy Goddess Game Studio Apr 30, 2022
10 replies
7,027 views
Hi, I just want to clear up if it's OK to host a game here that connects to the raspberry-pi 'server' currently in my ki...
started by Blitz Research May 04, 2022
2 replies
362 views
I have disabled antivirus.
started by totle May 01, 2022
205 views
No replies yet
Ok so, I've been trying to test my html build of rpg maker game as itchio play in browser. Yet I encounter error parse (...
started by Shadow Kitsune May 01, 2022
2 replies
468 views