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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
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694 views
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1 reply
355 views
Hello! I've created a gamejam ( https://itch.io/jam/hexajam ) and am suprised to not be able to find it on the jam calen...
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Hello, i completed my taxes intervew and put my TIN of my countre, but i still with the withholding rate of united state...
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1 reply
246 views
Itch has been showing me ' related collections ' which include NSFW material in the "browse" section, despite the option...
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4 replies
491 views
I joined itch a few months back in order to upload my created projects and games. I first uploaded my project as ODD-EVE...
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4 replies
1,080 views
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1 reply
258 views
Hi, I have bought a game for a 50x higher price than the minimum required, intending it as a donation to support the dev...
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Hi ! I was wondering about... I am from turkey and while i check the payment processors i saw any bank way does not supp...
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I have recently purchased several tools as gifts, and would like to generate an invoice for them. I can get an invoice f...
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330 views
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2 replies
305 views
Hi all, I am working on creating my first Game Jam and was hoping that someone may be able to help assist me with guidan...
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QuestionAbout refund
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198 views
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