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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 17 days ago
808 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
859 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,336 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,293 views
whenever i find something interesting, its always on browser. If i press download button in website, it downloads direct...
started by Yusa Studios Mar 30, 2022
147 views
No replies yet
Hello IO support team. I am a new developer. I have uploaded my first game few days ago and the second game recently but...
started by Deleted Account Mar 30, 2022
1 reply
188 views
Hi, the deadline for our ratings just finished, and we can’t see the results, it shows “The results are not availabl...
started by GameRev2022 Mar 28, 2022
1 reply
186 views
hi everyone, as a developer I have a question that what option should I use when upload the game for public.(name your o...
started by Avi Malviya Mar 29, 2022
1 reply
1,383 views
Hello! I'm a seller from outside of the U.S., and I haven't received the Form 1042-S for 2021. I reached out to support...
started by Oneirocritica Games Mar 24, 2022
4 replies
459 views
Hello! I originally thought I would use this account as my publishing account. Then I bought some games with it, so I wo...
started by kelseytheriault Mar 18, 2022
3 replies
532 views
Individual users should be able to block all mentions of another user and/or their content, if they so choose. As is, bl...
started by lesboy Mar 26, 2022
6 replies
802 views
Hi, I've searching for this game for days, It consist about this little man and those white boxes are like Power boxes o...
started by rafaramiirez Mar 27, 2022
139 views
No replies yet
Hi, Iam a new game dev and my question is what do I need to include in my files before uploading to itch, or is there ev...
started by BlindByte Mar 27, 2022
3 replies
367 views
Just to be clear, I already read the indexing documentation help page. I still have a question. I published my game arou...
started by Jinnxx Mar 27, 2022
1 reply
234 views
i just want to be sure that i can share the bundle that i buy, so my friend can play too.
started by pawshmel Mar 26, 2022
2 replies
355 views
Is there any way to export what games I have purchased to an excel spreadsheet? I could go through each page, and manual...
started by Isaacthegamer Mar 14, 2022
1 reply
579 views
Hi, is there any way to report a virus faster so it gets taken down faster? I reported 3 times already, 1 was because it...
started by Savannah Games Mar 26, 2022
2 replies
456 views
Hello! Is it possible for a post to be unarchived? A project I was working on had a small break, but when I came back to...
started by ConfusedPhoenix Mar 26, 2022
2 replies
206 views
Someone bought me the Bundle for Ukraine. I had enjoyed trying many of the games. But today I can't access them. Normall...
started by Mr_Onion Mar 26, 2022
224 views
No replies yet
Hello, sorry for asking this question I am sure you guys get this a lot but I uploaded a game called ALONE and it still...
started by Mac4spartans Mar 23, 2022
3 replies
268 views
I would like to know how to be informed about Bundles of such importance as the one for Ukraine recently or the older on...
started by MaitrePhoenix Mar 25, 2022
1 reply
259 views
I have a game jam that is staring in 33 days. I created it a few months ago. Could someone please put in on the game jam...
started by steelshield Feb 26, 2022
12 replies
1,194 views
The itch launcher that installs through the itch-setup script, crashes on launch. A grey window pops up and goes away im...
started by vc.noxoph Mar 14, 2022
6 replies
1,841 views
When an update becomes available for a game how to I go about updating it? Do I have to come back to the site? or does i...
started by DaddyDubo Mar 25, 2022
3 replies
637 views