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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,806 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 17 days ago
815 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
859 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,348 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,293 views
started by Suspended Account Mar 25, 2022
2 replies
216 views
Hi! I started a payout 26 days ago as others are but it's still in review.
started by vuthardarastrix Mar 25, 2022
1 reply
195 views
I uploaded my game to Itch.io today and everything works fine, except for the fact some of the interface images look ver...
started by lougv Mar 05, 2022
1 reply
398 views
Hello! I have a game in my library that won’t install. Apparently, the developer removed the bundle. How can I remove...
started by IPcorp Mar 24, 2022
265 views
No replies yet
Hey there, I am having a minor issue: Id like to update the screenshots on my page to my much nicer new art. But i get a...
started by Untrustedlife Mar 24, 2022
2 replies
857 views
is there a way to track gifts you have purchased? I want to make sure all the info I put in was correct. I was charged f...
started by BrieRoth Mar 24, 2022
113 views
No replies yet
I had decent traffic when I first released but now not much and the game is WAAAY better now than when I first released...
started by betazero Mar 23, 2022
2 replies
524 views
Hey all, I purchased a really large bundle yesterday. Really large in the sense of 493 items. So, I'm looking at the ite...
started by BeefGriller Mar 24, 2022
1 reply
1,221 views
Hello, I’ve recently been trying to create HTML5 exports for certain game jam games and am running into an issue due t...
started by bideogame Feb 07, 2022
1 reply
257 views
Yo wassup ? I published a game in October and when I search for the name of the game in the search bar, it does not appe...
started by Twisted Moon Mar 23, 2022
2 replies
246 views
I've tried looking around the dashboard/game page and googled, but the only option I could find was to buy the game as a...
started by Cute Pen Games Mar 23, 2022
1 reply
1,704 views
Unfortunately, I never received any tax forms for my 2021 payouts. I tried reaching out to support on March 2nd and stil...
started by Delphinium Interactive Mar 22, 2022
3 replies
360 views
I've been looking around in the rules but I don't see any restrictions on posting adult content, or even the option to m...
started by Cute Pen Games Mar 22, 2022
1 reply
262 views
Please help, my games does not show up in itch.io search.
started by Grasp Games Ayush Dutta™ Mar 22, 2022
3 replies
186 views
When I try to search for my own username in the searching box, It just doesn't show up. Can I solve this issue or is the...
started by Pinapplecola Mar 22, 2022
2 replies
218 views
Pretty much what title says. I bought a bundle for Ukraine and I'm wondering if there is a way to view and download thos...
started by b00g13 Mar 08, 2022
9 replies
7,452 views
I don't know what has happened, until today I noticed it. I had been able to buy assets in the store using paypal but to...
started by Danny Garay Mar 21, 2022
6 replies
2,168 views
I've tried downloading several games from the bundle for Ukraine on my MacBook, but every time I do my mac is saying tha...
started by blondielulu Mar 20, 2022
135 views
No replies yet
34 pages is rather a lot to browse through, when I'm looking for Linux games anyway. The Bundle page has a filter, but w...
started by kyberneticist Mar 17, 2022
3 replies
537 views
Hello! I bought "Last Fleet" as part uf the Ukraine bundle, however I can't download it. When I click on "Install" I com...
started by foid Mar 18, 2022
2 replies
247 views