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The option to buy with paypal has been deactivated.

A topic by Danny Garay created Mar 21, 2022 Views: 1,159 Replies: 6
Viewing posts 1 to 3
(+1)

I don't know what has happened, until today I noticed it. I had been able to buy assets in the store using paypal but today I found that it is no longer possible, only the card option appears, what happened? I can no longer buy anything in this store with paypal!!!?

Pinned ReplyAdmin (1 edit) (+2)

Edit: PayPal is now back in any place where we had to temporarily disable it

We are aware of the issue and working with PayPal to get it resolved. In the meantime we disabled the buy with PayPal button on the affected accounts until the issue is resolved. Only accounts that are using our Payouts system are affected. Direct payments accounts with PayPal are still operating as normal.

When the issue is fixed, the PayPal checkout optional will automatically return.

Thanks for your patience.

Moderator(+2)

There's a problem with using PayPal on itch.io right now, as discussed in this topic.

Can you elaborate on the issue a bit more? Not being able to pay with paypal is a really big deal for non-US customers. Most people in Europe do not have a creditcard for instance.

I would give more information but that's all I know, the paypal pay button has disappeared and as far as I see it is a general problem, I hope it will be solved soon because in my experience, people prefer to pay with paypal in itchio and that affects developers and buyers.

Moderator(+1)

I don't know anything about it, sorry, except that it's a site-wide issue with the connection between itch.io and PayPal. Our admins are working on it, but it's been a few days already.

thank you very much, I hope it will be solved soon, I am also a game developer and I will not release my game until this problem is solved.

This topic has been auto-archived and can no longer be posted in because there haven't been any posts in a while.