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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,748 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 2 days ago
252 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
820 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,973 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,231 views
How to solve this error? I uploaded the Unity WebGL project with 24MB of compressed file memory 如何解决这个错误...
started by 黑纱魔灵 8 days ago
3 replies
101 views
Hi! I recently noticed that some game pages have at the bottom the Comments; other ones like mine have Community, in whi...
started by Tenkarider 9 days ago
2 replies
422 views
All downloads on https://broth.itch.ovh are broken. This means that the steps to install butler here: https://itch.io/do...
started by owenisred 9 days ago
1 reply
73 views
I was trying to email Itch.io support because I wanted to refund something I accidentally double-purchased, but the emai...
started by LmapOS 9 days ago
1 reply
64 views
I posted my game a month ago, but it is still not indexed on the site. Since then, I have made it free to download, with...
started by Gooning Pirate Games 9 days ago
2 replies
372 views
In this FAQ , it is written that itch.io collect and remit EU VATs from EU buyers to their VAT MOSS account which is rea...
started by fusin_games 10 days ago
6 replies
241 views
always says● JSON-RPC error -1000: JSON-RPC conversation cancelled when i try to download something
started by Anngames 10 days ago
1 reply
78 views
Silver storm Studios is a small team, and we were recently wondering how to write a story-based video game? We have a lo...
started by Silverstorm Studios 13 days ago
3 replies
133 views
so..uh i was using the desktop site just fine i woke up it was gone ..i tried re downloading it it just sais invalid fil...
started by MaidFall 9 days ago
40 views
No replies yet
For some reason, whenever I attempt to download anything using the Itch.io desktop app, I am met with this error. I don'...
started by Kylo 10 days ago
2 replies
115 views
The app will not open nor can you go on to the website to redownload but it said the website was invalid URL
started by firetop1993 10 days ago
3 replies
130 views
In 2023 I made a game with multiple collaborators for a game jam and uploaded it to https://sonictimm.itch.io/2023-megaj...
started by sonictimm 10 days ago
340 views
No replies yet
Every time I try to download the app, it shows me Invalid file requested
started by GRimmyGamezer 10 days ago
2 replies
90 views
I'm using Godot and don't know how to code.
started by blocks_game.419 13 days ago
2 replies
197 views
I am asking if theres a way to be moderator on itch.io i would really like to!
started by Tsubasa Ozora 10 days ago
2 replies
71 views
I've published my game Mate'Morphosis more than 16 hours ago, all the requirements for indexing from the provided link a...
started by Wise Monke Entertainment Studio 12 days ago
5 replies
141 views
So i'm making a game, and itch.io is flagging it as dangerous because it's supposedly password protected which is not tr...
started by Wujo Apiz 12 days ago
5 replies
225 views
I've run into a strange problem. I've been posting my adult game on the site for three months now, but it has never appe...
started by Skinny Rat Studio 12 days ago
5 replies
192 views
I uninstalled the itch app to reinstall it because it was being unreasonably slow. My Itch installer keeps giving me thi...
started by ACSisawesome 11 days ago
141 views
No replies yet
I'm really curious about how games are "ranked" and showcased to users browsing on Itch. Do you know if games are treate...
started by Zizaco 11 days ago
2 replies
98 views