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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,165 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
485 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
5,021 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,659 views
Hi moderators, I hope this post finds you well. I, as a member of WoofWoofStudio, write this post to request about the r...
started by ECFDPB 33 days ago
3 replies
128 views
i recently decided to to move off of subscription services for my sketchbook work & thought i'd try itch sometime, since...
started by Shalmons 33 days ago
1 reply
71 views
hello, i need help uploading a build larger than 1gb using butler to itch.io. i installed butler but i cant figure out w...
started by BiGClipS 32 days ago
1 reply
66 views
Hey, It's like the title says. It's very frustrating. I don't know if anyone has ever worked with Electron.js and electr...
started by SandCroc 32 days ago
82 views
No replies yet
Hi. After a while of vesting Itch.io and manually updating games i got tired of it and downloaded Itch app in hopes that...
started by HighMan88 32 days ago
1 reply
62 views
How do I select which of my projects appears as the thumbnail when I share a link to my itch.io profile? I just uploaded...
started by Rachel 40 days ago
4 replies
165 views
I uploaded the game, but it wasn't indexed or verified (someone said it should be), but it immediately appeared on the s...
started by Greensonic 33 days ago
1 reply
97 views
I received the following error when scrolling through my library
started by soul74 58 days ago
1 reply
69 views
Well, I don’t think I need to go over my issue in detail again, since this isn’t my first post pleading for help—t...
started by Capky Games 36 days ago
4 replies
188 views
Hi itch.io support and community, I published a game called " Cave Escape" (URL: Cave Escape. LD57 by Flingeris ) over...
started by Flingeris 36 days ago
2 replies
87 views
every time I try to open itch.io in the web browser on my pc it takes forever to load then it has an error message excep...
started by Phantom20112 36 days ago
141 views
No replies yet
I registered not so long ago, and when registering I checked if there is an option to withdraw to payoneer, since it is...
started by MergeByDistance 37 days ago
2 replies
198 views
If i buy a game that's 5 dollars but I use a different currency from another country, how much am I charged? is the conv...
started by Xiaolongbaog 37 days ago
1 reply
92 views
Hello, I would like to ask why my account or game doesn't appear in the search results. I have followed all the submissi...
started by SuryaLynx 37 days ago
4 replies
131 views
Hello, I keep getting an Error: missing token message whenever I attempt to add images to my Devlog update within the bo...
started by STUDIO BERGAMASQUE 37 days ago
3 replies
88 views
Hi there, Hope you’re doing well! I recently released my game and published it on platforms like Patreon and Itch.io...
started by icanfixthatgames 45 days ago
6 replies
268 views
okay, so for my game Ray of Courage , which i've been working on for a year now, i have used chatgpt to fix bugs in smal...
started by grapenumber1 37 days ago
2 replies
122 views
There are games I keep seeing that I would rather not see. I saw this post years ago- " No Time To Play Moderator 5 year...
started by WildKingWood 44 days ago
4 replies
196 views
in what cases the game gets puted in newest games?
started by Labaskogama 38 days ago
5 replies
129 views
Hello, about a month ago I updated my game, and since then it has completely disappeared from the itch.io search results...
started by GoodbyeHappiness 39 days ago
6 replies
244 views