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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 10 days ago
649 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
839 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,182 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,272 views
Hello! I am developing a game and in the next few months I will finally release it. The thing is that I have an Optional...
started by TheLolingPain Jan 24, 2025
6 replies
396 views
I have received over thirty downloads for one of my games over the past few years, but my earnings from it don't make an...
started by NPJ Productions Jan 22, 2025
6 replies
396 views
If I write a post on this page ( https://itch.io/dashboard/posts) without linking it to any project or devlog, will it b...
started by oddpress Jan 23, 2025
1 reply
158 views
Hi, I was wondering if there was a trick to getting keyboard input through the embbeded iframe on a game's page. I can r...
started by Rek & Devine Jan 24, 2025
1 reply
132 views
When I try to download the latest version of Wanderer, it opens a a page and then times out and says Unable to Connect...
started by reb1048 Jan 24, 2025
75 views
No replies yet
Some games and developers pages just endlessly load and won't open. this happens randomly and some games from one develo...
started by kazuss Jan 24, 2025
82 views
No replies yet
Hi all. I have just released an infinite-runner on itch.io. Its in an early stage of development, so there are a lot of...
started by Aim studios Jan 23, 2025
2 replies
180 views
Can anyone tell me who rates the updates?
started by georgeinvatican Jan 24, 2025
2 replies
184 views
Hi, I have a question. I just announced that the expansion for my game is coming. When that happens, the expansion will...
started by Melinda2424 Jan 20, 2025
7 replies
270 views
Hello ! So I am planning to make games that would be available for Patreon supporters through a small subscription. I re...
started by Arastei Jan 23, 2025
238 views
No replies yet
QuestionLinux Game
how do you download a game onto a linux computar and like actually play it ive tried like wine and stuff but...
started by katsunikichi Jan 21, 2025
1 reply
142 views
problem with frequency filter, can't catch wave, tried many times, but nothing works - wave appears for a split second a...
started by v0iser Jan 22, 2025
115 views
No replies yet
there has been 2 occasions where mcafee detected virus in a game i downloaded. also some games are stopped with a warnin...
started by Not_a_Soup Jan 21, 2025
4 replies
27,370 views
I published my game my it doesn't show up in search My settings Visibility & access- Public Disable new downloads & purc...
started by Fireborn Interactive Jan 22, 2025
2 replies
234 views
The games I previously published were not appearing in the search section and this was later fixed. Now I uploaded a new...
started by OyunKontrol Jan 17, 2025
10 replies
308 views
nebula-pixel-art is the artist any idea how to dl after artist profile is gone???
started by Franticfrenzygames Jan 21, 2025
67 views
No replies yet
Hi, I'm a beginner game developper who he's selected Collected by itch.io, paid later in Payout mode , but I've never do...
started by OTM2.0 Jan 17, 2025
2 replies
438 views
Hi everyone, can someone give me a peace of mind that accessing my game through embed option (which means the game is pl...
started by Myamazonguy Jan 21, 2025
71 views
No replies yet
I've sent some people my wip game and they've said that when they click 'run game' the page just 404s. I haven't found a...
started by Sketch_Shroom Jan 21, 2025
2 replies
187 views
Hi. I don’t know if it’s possible to do both? I couldn’t find any documentation on it. So I assume I’d need to m...
started by esotericpig Jan 20, 2025
3 replies
2,667 views