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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 5 days ago
537 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
827 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,056 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,245 views
Questionquestion
is it possible for me to add 2 games on one page in the publishing section? i want to have 2 different versions like mob...
started by AtomicGamesDev Sep 04, 2024
2 replies
130 views
My games got stolen, is there a way to prevent that? Hello there. This user https://flamewingforever.itch.io/ stole most...
started by jackalocked Sep 02, 2024
9 replies
1,146 views
Hello hello, Normally when I upload a major update and post a devlog, there's a fairly big boost in views here on Itch...
started by Parodos Sep 04, 2024
2 replies
159 views
3 days ago, ı published a game which is entitled "Parry Master : A Sword Game" and then ı realized there is an warning...
started by arhundev Aug 29, 2024
5 replies
242 views
Estou com esse problema: warning: write error: FS error on web app . Fiz tudo certo na hora de subir do ren.py. Mas aind...
started by santoscriative Sep 04, 2024
85 views
No replies yet
when i try to upload my vr game to my page it keeps giving me this error of my file not found. please someone help me.
started by OptimusVR Sep 03, 2024
61 views
No replies yet
I can't understand why there is no general search bar on this site. I cannot find the games I'm looking for and thus you...
started by ddb2ness Sep 03, 2024
2 replies
420 views
i am trying to upload a game on my profile, but it is showing "there was a problem completing your upload". the file i a...
started by ocxy224 Sep 03, 2024
1 reply
150 views
There is a game I would like to have refunded, and while I know it is very unlikely that the request will be granted, I...
started by Typical_Name Sep 01, 2024
5 replies
814 views
Hi when i go live it says it's connected but when i check out the stream through my pc it either says live paused or it'...
started by NickPlays94 Sep 02, 2024
70 views
No replies yet
how can i optimize my game in unity?
started by Kotofey124 Aug 31, 2024
1 reply
161 views
Hello , I live in Russia . And I can 't open an account not in Paypal , not in Stripe .
started by Gueira Sep 01, 2024
1 reply
293 views
Can we download the games in iPhone and how to play
started by Annani Sep 01, 2024
2 replies
1,923 views
Hi! Is it okay to add crypto donation buttons to my game project page? The place that I live doesn't support PayPal, nor...
started by Wired Games Studio Aug 31, 2024
2 replies
470 views
We keep getting recommended to use the, " ?exclude=tg. " to avoid seeing certain games but this does not work. I have re...
started by Moozly Aug 28, 2024
7 replies
411 views
Hey everyone! 👋 I’m currently exploring the world of isometric tilesets, and I’ve noticed a significant gap in th...
started by 8WayPixels Sep 01, 2024
81 views
No replies yet
Apologies if this is a silly question, but I am just starting out, and am unsure of how to really ask this: I'm working...
started by Bandaed Aug 29, 2024
11 replies
390 views
I'm really sorry if there's a 'exclude tag' feature. I really need it right now Especially regarding AI-generated works...
started by srtdog64 Aug 04, 2024
18 replies
461 views
I’ve been trying to buy a dlc and literally everytime, it says that my card doesn’t support the purchase?? I use a V...
started by Meow_meow223 Aug 31, 2024
142 views
No replies yet
Hi all, Launched a little game here. Multiplication Tables Check Challenge by jeffsergeant (itch.io) It's set to 'Embed...
started by jeffsergeant Aug 31, 2024
117 views
No replies yet