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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 13 days ago
688 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
849 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,223 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,282 views
Hi, I’m here to report an issue about the Connected Accounts part of the settings. I’m not good at convos, so I’m...
started by Shiba Aug 06, 2024
119 views
No replies yet
Any suggestions why? Or maybe some to fix it?
started by Tedpiko Aug 03, 2024
8 replies
342 views
Some itch io games that I open will not go any further than the game window opening, with the following message. No matt...
started by kdodod Aug 05, 2024
213 views
No replies yet
Hello. I saw similar topics before asking how to get featured with answers like making nice looking pages, posting on so...
started by BlueEagle421 Aug 05, 2024
1 reply
193 views
I have a game made in Godot 4 and it is set to "Embed in page". It used to work in embed mode but it works no longer. It...
started by Prvaak Aug 05, 2024
446 views
No replies yet
I cannot seem to get the integration working. This seems like an itch.io issue. I am not sure how I would resolve this...
started by Tensor-chan Aug 05, 2024
108 views
No replies yet
I've published my game ( https://goderr.itch.io/campfire ) on 18th of june, since then it is still left unindexed. More...
started by Goder Aug 05, 2024
1 reply
154 views
Yesterday, I found an adult game in the New & Popular section of itch.io, called Real Girl VR, from realgirlvr. Thinking...
started by Dorkfishie Aug 04, 2024
8 replies
286 views
Is anyone having issues with the Wallflower NPC Data not downloading correctly?
started by ZombieS1ayer Aug 04, 2024
2 replies
133 views
Sometimes by chance I’ll get logged out (naturally) and then when I try to log in again the Two Factor stuff will come...
started by Gunroar Aug 04, 2024
1 reply
155 views
I just released a game that has an .exe to be downloaded and played, but it has also a browser version for this who want...
started by Ravenlore Aug 04, 2024
2 replies
153 views
My account Light Games has an email on proton.me and when I log in, it needs two-factor authentication. But my email doe...
started by craftak45 Jul 06, 2024
9 replies
1,252 views
What am I trying to achieve is: https://toyhou.se/SIRIFYS-AL The code’s like here: https://www.w3schools.com/bootstrap...
started by Sírıfys-Al Aug 03, 2024
2 replies
207 views
Hello! I tried to make a purchase, but had a problem when putting in my credit card information. I'm from Belgium and my...
started by Rosemary._.1 Jul 31, 2024
17 replies
3,982 views
Its been more than 70 days after I published my contents, but it still didnt get indexed.I couldnt see it on recently pu...
started by Caramalgames Aug 02, 2024
5 replies
213 views
Hello! I'm working on some projects with a friend of mine. Neither of us have LLCs, we're just both independent designer...
started by playscholar Aug 01, 2024
1 reply
195 views
Heya, Just got access to custom CSS and I've been pulling my hair out trying to use a custom font that isn't on Google F...
started by Mediasaur Jul 07, 2024
1 reply
1,474 views
There's a few games I want to play that when I click to install them, I got a message that says "This title is posted on...
started by gregstout-lt Aug 01, 2024
3 replies
2,061 views
Hey everyone, I hope you're all doing well! I wanted to share an issue I’ve been experiencing on itch.io and see if an...
started by Deleted Account Aug 01, 2024
6 replies
667 views
Hello! I had a store on Gumroad and Ko-fi, where sellers can set their own refund policies and It's also recommended to...
started by seven_zero Aug 01, 2024
4 replies
489 views