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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 14 days ago
762 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
856 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,253 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,285 views
When i try to add some project url to the bundle and press the "add" button the page refresh and gets stuck at this scre...
started by Kronbits Jun 28, 2024
187 views
No replies yet
Hello, I have published a new project 20 days ago and it doesn't seem to be indexed yet, even though 20 days have passed...
started by dragongames.studio Jun 27, 2024
2 replies
243 views
I bought Foundry here in 2021. It has now come out to EA and I should get a Steam key. However, I changed my email addre...
started by albicek79 Jun 28, 2024
401 views
No replies yet
i need too change the location that my games are downloading to, im on a laptop, how do i do this ecause i dont see the...
started by StahhteFarrhmYT Jun 28, 2024
1 reply
146 views
Hello. So, I am developing a video game. It is Name Your Price since I am okay with support from tips, and only the firs...
started by Next Level Gaming Jun 26, 2024
5 replies
598 views
So I had been waiting for my first payout for a while, so I contacted support and they quickly got back and said the rea...
started by Regnslöja Jun 27, 2024
1 reply
387 views
Hello Community, I have googled this before posting and done some necessary checks : Visibility & access = Public . I up...
started by robertofreemano Jun 27, 2024
2 replies
243 views
I'm making a game on game maker studio 2 and when I run it on a web browser it works but not when I run it through itch...
started by Bukungus Jun 26, 2024
173 views
No replies yet
I'm struggling on uploading my Godot project and I don't know what's wrong. "There was a problem loading your project: F...
started by Roby_GAMES Jun 26, 2024
3 replies
254 views
Hi, I previously used PayPal for payouts and connected my account through the new payout mode. However, I prefer to use...
started by khywae Jun 26, 2024
123 views
No replies yet
Hi, I´m here to report a nasty bug that´s been keeping me from uploading a profile pic since the moment I created my a...
started by Daryl J. Jun 24, 2024
4 replies
842 views
1. please let "I already own this" button to redirect user to the download page, while preserving options to Buy or Gift...
started by izois Jun 25, 2024
123 views
No replies yet
I was looking to download some sims mods from adeepindigo but when I tried the download just wouldn't start. I tried aga...
started by naiaz Jun 25, 2024
141 views
No replies yet
A game jam I attended ended a couple of days ago, but the results still aren’t showing https://itch.io/jam/-pixel-game...
started by cruxial-x Jun 24, 2024
4 replies
522 views
I'm using the "Collected By Itchio" payment method. In my account, I can see the Payments that have been made by custome...
started by Kevin Foley Jun 25, 2024
1 reply
599 views
so my project got automatically indexed right after posting it, does anybody know why that happend usually it takes a fe...
started by Creativil Games Jun 25, 2024
3 replies
238 views
Hi there, We're trying to launch an educational game through itch but our localization feature keeps on getting a 403 fr...
started by in2gamesnz Jun 24, 2024
1 reply
288 views
Hi, newbie here with the following question: I am using the description editor of the project in HTML mode. I have lot o...
started by Tektonomiq Games Jun 23, 2024
1 reply
176 views
So I uploaded my jam ( https://itch.io/jam/slow-jam-01 ) but even after I selected "Published" it says "Your jam is only...
started by Scarce Koi Jun 22, 2024
2 replies
239 views
How can I remove YouTube link on this download page:
started by DevRoids Jun 22, 2024
3 replies
317 views